14 days ago

Very friendly staff and very quick…

Very friendly staff and very quick services.

GNM DESIGN & BUILD LIMITED

a month ago

Great customer service 👏

Great customer service 👏

King Joshua

a month ago

Stressful expierence choosing Howdens kitchen.

My partner and I purchased a property last year and made a decision to replace our previous kitchen with something more modern. Based on recommendations from a contractor who was doing some work at our property we decided to consider Howdens. The contractor assured us that Howdens provides high quality kitchens at competitive prices and that they've installed many of their kitchens. After visiting a few kitchen showrooms earlier, we went through a very similar process of booking design appointment at the Howdens Charlton branch. Design appointment wasn't too different from other places we've visited before. Our builder was able to start kitchen installation sooner than the other kitchen providers, so we decided to go with Howdens. There were a few red flags during the whole process: - Our builder was surprisingly keen to go with Howdens and discouraged choosing other brands. - The price breakdown of the kitchen wasn't transparent (We received a few separate quotes making it difficult to understand the cost of the kitchen). - There was no contract from Howdens side, we had to purchase the kitchen via our builders account. After reading this statement from Howdens website we still decided to go ahead: "We are trade only to ensure our products are installed to the highest standard, so you cannot buy from Howdens without a trade account." Sadly our excitement of getting a beautiful new kitchen ended up being a stressful experience ending up with ongoing disappointment with our choice. The quality of the kitchen didn't match what we were expecting and have paid for. The contractor installing the kitchen has disappeared without finishing remaining work. After a year of struggle we are living with a badly installed/unfinished kitchen. No other contractors are willing to finish remaining work and sadly there's nothing Howdens can do to fix our issues. If you’re not a trader I recommend staying away from this brand. At first Howdens tried to come up with a solution to this problem but then cut communication with us without providing any help. I'm leaving this review so other people don't fall for similar experiences and misleading Howdens marketing. Please do proper research and go with reputable brands that are able to guarantee high quality results.

Toni

2 months ago

Howdens service are very very excellent…

Howdens service are very very excellent and they staff are very professionalism and welcome customers with humble behaviour

Peter

4 months ago

We have had a very good experience…

We have had a very good experience indeed with Howdens in Charlton. Nassy, our kitchen designer, has been excellent from start to finish. Nothing has been too much trouble and she has been very efficient and helpful throughout. Liaison both with us and with our kitchen fitters has been very good so that we have known throughout the process exactly what is being delivered and when and any queries have been responded to immediately. We would highly recommend.

Deborah

5 months ago

Great kitchen - Great Customer Service !

From our initial visit the staff at Howdens Charlton were really friendly ,helpful and knowledgeable. Siobhan took on our challenge to them to help us find an affordable kitchen for our daughter who had limited funds. Siobhan advised on ways to add features which she felt were important in a modern kitchen but also keep within the budget. Great kitchen -Great customer service - Thanks Siobhan !

Maxine

5 months ago

I needed to buy a kitchen for a…

I needed to buy a kitchen for a property in Dorset while living in London.Due to an emergency situation there were already builders on site and everything was urgent.I tried a couple of kitchen suppliers with no success In desperation I went into Charlton branch and found Nassy, one of their designers. To cut a long story short, she was the epitome of efficiency. She provided the design and plan quickly. Nassy answered every question knowledgeably, she intervened with excellent advice, she talked to the builders when they rang her because they couldn't get hold of me. Nassy organised the delivery of the kitchen and worktop templating and fitting and everything was as smooth and efficient as possible. She checked in regularly to make sure everything was on target. She owned the project from start to finish and did it with charm efficiency and respect. She is a superb ambassador for the company and I wouldn't hesitate to recommend or use the company again. Thank you.

marian london

6 months ago

Larry - Howdens in Greenwich

Larry at Howdens in Greenwich was fantastic in helping us design our kitchen. Patient and offered great advise in terms of fittings/layout and overall design. 5 star service.

C & K Clarke

6 months ago

The person who sold the the person who sold us the kitchen should get a bonuskitchen to us…

The person who sold the kitchen to us in the Charlton store was really helpful, really nice and really patient. After

customer

7 months ago

The service at the Charlton store was…

The service at the Charlton store was exceptional. I was very impressed how the staff helped me to determine & buy what I needed, even though it was a small purchase. Excellent prices as well!

Toby Robert

7 months ago

Nassy…

We have worked with Nassy on a few Kitchen designs now and will do so on many more. She is professional, friendly and very easy to work with! Paul and Richard

Paul

7 months ago

I have recently purchased my kitchen…

I have recently purchased my kitchen from Howdens. My designer was Nassy and she has been absolutely amazing from beginning to end. She is very thorough with the measurements and advises on what would best suit you. Whatever query I had she was very quick to find a solution for it. Was a pleasure working with you Nassy.

Ruhela Akhtar

7 months ago

Friendly and helpful staff

Friendly and helpful staff

MCAWIN LTD

7 months ago

Dealt with Nassy

Dealt with Nassy. Helpful, practical and dealt with the order/delivery to my satisfaction. Any queries/questions were handled promptly.

mr simmonds

7 months ago

Very helpful staff at Howdens Charlton

Very helpful staff at Howdens Charlton

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