Latest Trustpilot reviews for Charlton
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20 days ago
It was quick and easy
It was quick and easy. Friendly staff.
DJ SMITH BUILDING & CONSTRUCTI
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29 days ago
Mitcham howdens useless Being told at mitchammi howdens a sink…
Being told at mitcham howdens a sink would be there the next day for 12 pm When I go there after taking a customer s sink and worktopout howdens tell they can’t get it till the following week No call or message or nothing And at first they said they cannot refund the waste What the hell is the point of a waste without the sink Absolutely ridiculous
Alan
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a month ago
always friendly and helpful
always friendly and helpful
Kay Curley
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2 months ago
dealt with my order promptly and…
dealt with my order promptly and efficiently
juno
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2 months ago
I am absolutely delighted with my new…
I am absolutely delighted with my new kitchen, and I couldn’t have achieved this result without Nassy. From beginning to end, she provided exceptional support and consistently went above and beyond to ensure we were completely satisfied. She was always available to answer questions—no matter how big or small—and even took calls outside of regular hours to assist during the installation process. Nassy communicated directly with the builders, managed every detail with remarkable patience (despite my many changes of mind), and handled any snagging issues promptly and efficiently. Her professionalism, dedication, and genuine care made the entire experience seamless. Thank you, Nassy, for everything you’ve done
Janina
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2 months ago
Disappointed service
I had my cabinets installed by this company and initially, everything seemed fine. I paid all invoices on time and kept detailed records of every payment. Two months after the final installation and full payment, I suddenly received a bill for £170.18, claiming I hadn’t paid for the sink and tap. When I contacted the company, I was told it was due to a “system error.” However, I double-checked my invoices and payment records, and there was no missing payment. All items—including the sink and tap—were clearly listed and paid for. Despite reaching out multiple times and providing proof, I received no further reply. The company has continued to push this unexplained charge without offering any proper explanation or resolution. This kind of after-sale service is extremely disappointing. I expected better communication and accountability. If you choose to work with this company, I strongly recommend you keep every record and double-check every charge—you may need it later.
Mingfang Wang
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3 months ago
Always very helpful and great prices
Always very helpful and great price
GEORGE morris
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4 months ago
I absolutely love my kitchen and I…
I absolutely love my kitchen and I couldn’t have done it without Nassy!!! From start to finish, she provided on-hand support and went above and beyond to ensure we were as happy as can be with our kitchen. No question was too much for her, and she even took out of hour calls to help me when I unexpectedly got stuck abroad during the fitting of my kitchen. She has the patience of a saint! Her design brought my dream kitchen to life and she was truly so efficient in every sense. Thank you so much for everything Nassy!!!
Ellie Macleod
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5 months ago
Fantastic experience from start to…
Fantastic experience from start to finish ! Georgia is an incredibly insightful design professional who will solve all your kitchen problems and make all your dreams come true ! There is nothing she doesn't know and if she can't do it, no one can ! I really couldn't recommend Howdens and Georgia in particular enough, she is a living legend and you are in very safe and intelligent hands with her. Don't even give it a second though, book your appointment today !
Jo Dyson
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6 months ago
very good always.Friendly persons,cheap…
very good always.Friendly persons,cheap materials and tools
Dimitar Zarev
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6 months ago
Very pleased with design and…
Very pleased with design and presentation, Georgia was very helpful and easily solved any awkward space issues. Having a link with trusted installers meant that any alterations needed during the build were facilitated immediately. The quality of build and fitting is very good. The fitters were great too. Very happy with our kitchen, Paul and Iris.
Paul
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6 months ago
Always a great service at the Charlton…
Always a great service at the Charlton branch Especially from John Blaney 12/10
Peter Brown
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6 months ago
Perise wares
Two different prise at different branches
narendra patel
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6 months ago
Charlton - John Blaney
Charlton and in particular John Blaney are just amazing. Great service, knowledge and reliability. Thanks guys Dan
Danny Legg
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6 months ago
Quality kitchen and amazing customer service
Very pleased with our new Howdens kitchen and so impressed with our kitchen planner Nassy, at Howdens Charlton. From the first time we met Nassy she was friendly, took time to ask about what we wanted from our kitchen and made very helpful suggestions. Nassy is very knowledgeable and very professional. Nassy took time to explain her plan for our kitchen to make sure it was exactly what we wanted. It was clear that Nassy takes huge pride in her work and is very customer focus to make sure we were happy and our new kitchen is perfect for us. When we visited the Charlton store we found the staff welcoming and friendly. We are extremely pleased with the quality and design of our new kitchen and highly recommend Howdens and Nassy. Thank you
Julie
