Howdens - Coventry

2 days ago

All staff helpful and friendly

All staff helpful and friendly, had what needed.

HOMER BUILDERS LTD

5 days ago

ABSOLUTE DISGRACE so I kept my old kitchen

My experience of Howdens Coventry Lockhurst Lane is such an ABSOLUTE DISGRACE that I have decided to keep my old kitchen that has lasted for decades and saved myself any further despair. Thank goodness I did not order my kitchen from these cowboys as they made me realise how extremely poor they were from the start.

Sanj

a month ago

Please not happy train your staff to check the…

Please train your staff to check the stock in the warehouse not just looking on a screen, machines only know what humans program into them. Sitting on a chair telling customers lies is not the way forward for any company. I have gone between three of your outlets to get two drawer units and still haven’t managed to fulfill my order. I don’t know how you intend to maintain a customer base going forward as this is not the first time this kind of thing has occurred, many of the fitters I have spoken to recently have had complaints about lack of interest by the shop staff whereas the warehouse people are the complete opposite, always helpful and obliging. I’m just glad Calum is back in Coventry, just a shame he is on holiday over Christmas.

Martin Gavin

a month ago

I dealt with Jon ,Robbie and Robert at…

I dealt with Jon ,Robbie and Robert at Howden insurance Very helpful I’ll give them 5 stars

H s jhuti

3 months ago

Excellent staff on the counter

Excellent staff on the counter, always very helpful and knowledgeable. A great help

Robert Garrigan

5 months ago

The crew at howdens are out of this…

The crew at howdens are out of this world. Nothing is to much for them

Manminder

6 months ago

Excellent purchasing experience

The whole ordering and buying experience was excellent, the lady at the ordering counter was very helpful

gemini

8 months ago

Been dealing with howdens now for some…

Been dealing with howdens now for some time never had a problem with any of there products until just recently, washing machine bang on nearly 3 years old developed a fault. They tried on several occasions to fix it but unsuccessful the manager at the Lockhurst Lane branch was really helpful along with the counter staff replaced it with a New one. Great customer service and a big thank you to all who helped. Well done Howdens 👏

DARREN SLATER

8 months ago

Good service and got exactly what I…

Good service and got exactly what I wanted with no issues. Doing a good job 👍 keep it up.

Martin Gavin

10 months ago

Great service

Great service ! Quality products ! All the staff at Holbrook Coventry are 1st class including delivery guys . Very helpful 👏👏👏👏👏

MR G SCHOFIELD

a year ago

Don't use them

If not the worst Company(definitely the worst), on of the worst. Their communication is rubbish, their understand is rubbish their customer service is t9tally rubbish. The only thing they're good at, is ripping off people. They purposely send emails to a wrong email so customer don't reply and then they overcharge ypu interest rates, claim to the Court and charge a court fees. Just purposely and because they want to. They don't post reminders, they don't call t9 remind for a payment, they don't even respect the agreements of a credit that they approve. Strongly don't use and we are not suggesting this company.

MSE

a year ago

Poor quality product

We brought a Howdens kitchen with Lamona appliances 8 months ago. The combi oven fan failed. The first attempt to repair it, the company called a company who did not deal with combi ovens which I only found out when I called asking where the engineer was. Second attempt, engineer brought wrong part, third attempt engineer called to say part was damaged, fourth attempt engineer called to say he had wrong part. Still waiting on repair. Disappointed and angry is an understatement. Spent a lot of money on what feels like second rate equipment. Would have gone to Wren if I'd have known. Hindsight is a wonderful thing!!!

Terry Bullock

a year ago

Great attention to detail with site…

Great attention to detail with site visit and providing us with a kitchen 3D design. Plus we got a free hood for the extractor.

JOINT INVEST LTD

a year ago

Connie was an absolute pleasure to deal…

Connie was an absolute pleasure to deal with today. Helpful, informative and friendly. A realm asset to the team there! Roger

Roger Docherty

a year ago

Helpful and friendly.

First time ordering a kitchen from Howdens. There was a lack of communication regarding the delivery and the design didn't workthat well. After speaking with the manager, he was able to sort it all out. Provided a clear solution. I appreciate Zoe and the management's effort.

H. Malik