Howdens - Dunbar

2 months ago

Sent a rough drawing with measurements…

Sent a rough drawing with measurements for internal wardrobes & sliding doors as I said in emails I’m no drawer or designer! so was entrusting a designer to maximise to my height figure to 2400 I already was loosing space on width which I was asked about I didn’t mind that or the doors needing altered my joiner was well aware of both , there was no backs for these wardrobes apparently they go against wall ? Wasn’t made aware of that at the time ,Which was never gonna be the case as width was shorter than the space which I had accepted so assumed they would come with some sort of backing ! Wrong also for a designer not to maximise the height of 2400 and tell my joiner to use a blanking panel ? Eh no that’s not what was asked for I specifically had 2400 on rough drawing ,when I made it clear I wasn’t happy ,to then get an email from the manager blaming me the customer ? No sorry that’s not on , will I use them again very doubtful been an account holder for years too and recently had a kitchen which I cannot fault ! would I recommend them for fitted wardrobes no I wouldn’t I could have got better at ikea !

.d Ramsay

4 months ago

Dunbar manager very helpful and willing…

Dunbar manager very helpful and willing to go the extra mile for my very specific request for an item that was actually discontinued .

Mr Robert Ritchie

7 months ago

Good units and sales service but COUNTER TOPS let them DOWN

Sales design was excellent with Tabitha and we were very pleased with our kitchen units. Where Howdens let us down was with the slate counter tops. Again they look great from a distance but on closer inspection you can easily see excess glue oozing out between side & top panels. Photos available. We went back to discuss it with Howdens but all they suggested was rub it gently with sandpaper. If this didn't work then they would sell us a liquid which may help... In the end, our excellent builder, Zoc Construction, used their fingernails to scrap it away. After spending £9,946.28, we would have expected better after sales service.

David

7 months ago

The Staff are always very helpful and…

The Staff are always very helpful and are definitely worth the 5 stars.

John Cockburn

a year ago

The Staff are very helpful

The Staff are very helpful, I can't fault them in any way, definitely worth the 5 stars.

John Cockburn

a year ago

Howdens are unfortunately going the…

Howdens are unfortunately going the same way as a number of leaders in their field , Profit increasing and service decreasing . Lack of stock, stock record accuracies , staff training of the system !! and transfer between branches does not work in favour of staff bonus scheme , never did . As an ex employee I have not been impressed by the level of service , staff interest in the job or lack of interest . We have had dealings with a number of branches both with my account and as a project manager for others .

BRODIE BUILDING PROJECT

a year ago

The Staff at Howdens are always very…

The Staff at Howdens are always very helpful, and they have everything that we need, I can't fault them in any way, definitely worth the 5 stars I have given them.

John Cockburn

a year ago

Very helpful & knowledgeable …

Always very helpful and very knowledgeable about the products. It always a pleasure

Carl

2 years ago

Professional help and very efficient

Professional help and very efficient

Carol

2 years ago

The Staff at Howdens were very helpful

The Staff at Howdens were very helpful, they had everything that I was needing, and I couldn't fault them in any way, Definitely worth the 5 Stars I gave them.

John Cockburn

2 years ago

I found the staff to be very helpful

I found the staff to be very helpful, and they are going to get the items in that they didn't have in at the time of my visit.

John Cockburn

2 years ago

Friendly and helpful staff

Friendly and helpful staff

Mr William Thompson

3 years ago

I found the Staff to be very helpful

I found the Staff to be very helpful, I couldn't fault them in any way.

John Cockburn

3 years ago

Very helpful

Very helpful, quick, and a good price

RML JOINERY

3 years ago

As usual Does what it Says on the Tin.

As usual, any issues sorted, from a two min explanation, before arrival at the depot. Does what it says on the tin. Davy C

Mr D Craig