a month ago

Excellent as always

Excellent as always

Ps

a month ago

Always enjoy my visit to my local…

Always enjoy my visit to my local Howdens no matter how small the purchase. Staff are friendly and have a nice banter over a free coffee 😁👍

David Fleming

3 months ago

Good staff

Good staff, very helpful especially stuart who served me and john the warehouse guy. Good prices and selection.

Lesley-anne Mitchell-Ferrigan

3 months ago

Staff are so helpful

Staff are so helpful

Customer

4 months ago

Super as always !!!

Super as always !!!

David Fleming

6 months ago

Excellent service

Excellent service again from Howdens. Been using for over 20 years. Wouldn't buy a kitchen from anywhere else. Design service is impeccable. Mike was spot on to the millimeter. Excellent price too.

Chris Mchugh

9 months ago

Very friendly and helpful and quick…

Very friendly and helpful and quick service. Always made welcome.

David Fleming

9 months ago

Excellent service

Excellent service

Ross

a year ago

Very helpful good product

Very helpful good product

Jay Davies

a year ago

Reasonable price good quality fire door

Reasonable price good quality fire door

atilla sener

a year ago

BEWARE HOWDENS DUNFERMLINE

Bought flooring for a garage/office which then began to move, rise and split. Howdens sent out a members of staff with local depot HOWDENS DUNFERMLINE offering a full refund. Correspondence and communication was overall poor, promises to call you back but didnt etc. Then the offer of full refund was withdrawn, offer of boxes of additional flooring instead. Then refusal to accept liability and telling the customer to organise independent review of flooring etc. I guess the true cabilier of any company is how they deal with issues when things go wrong and HOWDENS DUNFERMLINE have continually changed the goal posts/offering refunds in writing then withdrawing them. Now having to take them TO COURT to get the refund they promised. So please BEWARE HOWDENS DUNFERMLINE, if things go wrong these guys really do not want to help. Email from Howdens on 21/6/23 offering refund but not given. On Wed, 21 Jun 2023 at 14:14, HJ Dunfermline Store dunfermline@howden wrote: Hello Mrs B. I would like to fully apologise about the amount of time this has been ongoing. In no terms should you still be waiting for a resolution to this. Good afternoon, I was placed on a secondment from my branch helping to bring in a new stock control system and didn`t return to the Dunfermline team until last Tuesday. Your flooring issue has been sitting dormant as I was the last person dealing with you, again, I apologise. I have spoken to my manager, and she would like to offer you a full refund as a good will gesture on what you paid for the flooring. The flooring hasn`t failed, so we believe there may be something under the flooring that has possibly caused the issue. Possible causes can be a cement screed floor may have hollows and peaks or a timber floor can have insufficient framing/spacing between joists allowing movement in transit areas, both were impossible to inspect by our Rep as the flooring was still in place. This is our best offer of a resolution and would enable you to purchase flooring which may be more suitable for your office. We have a former joiner now employed in our branch, and he has suggested going for a Rigid click vinyl flooring. If you are using an office chair on wheels then this may be a better option. I hope you agree that this is the best solution for both of us and you are happy for me to process refund the flooring? Kind regards, Kenny

grant

a year ago

Super!!

Super!!! Staff helpful and pleasant as always😁

David Fleming

a year ago

Good quality products and excellent…

Good quality products and excellent customer service

Ross

a year ago

Great Service

Professional, courteous and stress free experience from start to finish. What i did like was there was no pressure and when we did the place the kitchen order and needed it quickly they delivered. Would highly recommend Howdens Dunfermline!!

QRB SCOTLAND LTD

a year ago

Simple honest advice

Simple honest advice

Stuart s