17 days ago

Reasonable price good quality fire door

Reasonable price good quality fire door

atilla sener

26 days ago

BEWARE HOWDENS DUNFERMLINE

Bought flooring for a garage/office which then began to move, rise and split. Howdens sent out a members of staff with local depot HOWDENS DUNFERMLINE offering a full refund. Correspondence and communication was overall poor, promises to call you back but didnt etc. Then the offer of full refund was withdrawn, offer of boxes of additional flooring instead. Then refusal to accept liability and telling the customer to organise independent review of flooring etc. I guess the true cabilier of any company is how they deal with issues when things go wrong and HOWDENS DUNFERMLINE have continually changed the goal posts/offering refunds in writing then withdrawing them. Now having to take them TO COURT to get the refund they promised. So please BEWARE HOWDENS DUNFERMLINE, if things go wrong these guys really do not want to help. Email from Howdens on 21/6/23 offering refund but not given. On Wed, 21 Jun 2023 at 14:14, HJ Dunfermline Store dunfermline@howden wrote: Hello Mrs B. I would like to fully apologise about the amount of time this has been ongoing. In no terms should you still be waiting for a resolution to this. Good afternoon, I was placed on a secondment from my branch helping to bring in a new stock control system and didn`t return to the Dunfermline team until last Tuesday. Your flooring issue has been sitting dormant as I was the last person dealing with you, again, I apologise. I have spoken to my manager, and she would like to offer you a full refund as a good will gesture on what you paid for the flooring. The flooring hasn`t failed, so we believe there may be something under the flooring that has possibly caused the issue. Possible causes can be a cement screed floor may have hollows and peaks or a timber floor can have insufficient framing/spacing between joists allowing movement in transit areas, both were impossible to inspect by our Rep as the flooring was still in place. This is our best offer of a resolution and would enable you to purchase flooring which may be more suitable for your office. We have a former joiner now employed in our branch, and he has suggested going for a Rigid click vinyl flooring. If you are using an office chair on wheels then this may be a better option. I hope you agree that this is the best solution for both of us and you are happy for me to process refund the flooring? Kind regards, Kenny

grant

a month ago

Super!!

Super!!! Staff helpful and pleasant as always😁

David Fleming

a month ago

Good quality products and excellent…

Good quality products and excellent customer service

Ross

2 months ago

Great Service

Professional, courteous and stress free experience from start to finish. What i did like was there was no pressure and when we did the place the kitchen order and needed it quickly they delivered. Would highly recommend Howdens Dunfermline!!

QRB SCOTLAND LTD

4 months ago

Simple honest advice

Simple honest advice

Stuart s

4 months ago

Great service

Great service

Ross

4 months ago

Poor customer service.

Bought a complete kitchen here, including new flooring. The flooring is faulty and our installer, James Penman, says its up to Howdens to sort it out. In spite of numerous phone calls we can't get a response from this company. Update 1 June. Still no contact from them.

William Munro

4 months ago

Always a pleasure

Always a pleasure dealing with the staff at the Dunfermline branch, Always pleasant and welcoming, happy to offer advice

Customer

5 months ago

Staff are always helpful

Staff are always helpful, products are always good

Gary Miller

5 months ago

First time I’ve visited new office lay…

First time I’ve visited new office lay out and as usual very friendly and helpful and got exactly what I wanted.

David Fleming

8 months ago

Helping staff and a can do attitude

Helping staff and a can do attitude

J M JOINERS LTD

8 months ago

The staff really know their job

The staff really know their job, are helpful and make sure that they are ready to help prepare for any following jobs.

WEE FIX

10 months ago

Howdens have a good service with good…

Howdens have a good service with good quality items most at quite reasonable prices

Gary Miller

12 months ago

Good prompt helpful service

Good prompt helpful service. Had everything in stock, speak in layman’s terms.

THOMAS WILLIAM HALL