16 days ago

How to lose a customer in Howdens Egham !!!

How to lose a customer !!! I am just in the process of renovating my house and was told by my builder to go into my local HOWDEN in EGHAM for the bits I needed and to look at getting someone round to measure up for my new kitchen and utility room. When I arrived and parked my car at the store the first thing woman standing outside was vaping and talking and swearing on her mobile phone right near by the entrance door my first impression was that she was a customer but it turned out he was in fact the store manager (NIKKI). I waited inside the showroom for about 5 mins with no other staff around and the manager looking at me through the door every now and again. she eventually came in and said (with no apology that I had been kept waiting) what do you need hun? I told her I needed a price for a couple of door and booking a home survery . she stood at the computer for what felt like about 3 mins getting more and more frustrated as she hit some pens and she kept asking the same questions saying pardon me in funny way! It is Extremely Rude & Very Poor Customer Service from management Nikki. Then this is not the place to go as the Kitchens aren’t cheap, so when ordering something as big as this and spending as much money as we will be, we expect some form of assistance and customer service. I’m completely baffled how they achieve kitchen sales at all! I however will be taking my business elsewhere, and supporting businesses - who DONT ignore customers of particular races. How rude and disrespectful to a potential new client.dont go to Howdens Egham

Emma

2 months ago

WORST SERVICE FROM EGHAM MANAGER NIKKI

WORST SERVICE EVER FROM EGHAM BRANCH MANAGER NIKKI I haven't seen such terrible service in a long time from NIKKI she is so rude and unprofessional they delivered wrong sliding wardrobe door and laminate Flooring for my grandpa and long term waiting on delivery. I have had to spend hours chasing every single update,I keep calling the store and left massages with staffs and still wont return phone calls ,she is unprofessional and rude and when I popped into the store ,were all just sat laughing and joking and bad mouthing together not realising a customer was there. and I was waiting for 10 mins while another gentleman was still serving another customer. This is one of the worst customer services I’ve experienced! For the amount of money we spent, Please don't buy from HOWDENS EGHAM

rich

2 months ago

spent a decent amount the past year on…

spent a decent amount the past year on a full house renovation, Kitchen, doors and second fix materials. The kitchen had a couple of items missing and it was the ease and speed getting the items that impressed the most & they were free of charge as it was there mistake. If you want amazing customer service before and after you've spent your money try Howdens.

steve

3 months ago

Mike the sales guy was very helpful

Mike the sales guy was very helpful

Geoff Smith

4 months ago

The staff at Egham are always helpful.

The staff at Egham are always helpful.

MR John Turnbull

6 months ago

I have pick up some doors and to return…

I have pick up some doors and to return is difficult because they have some small scratches. When I pick them I not look to them and can’t approve,

AlexandruIonas

7 months ago

Always well looked after at the Egham…

Always well looked after at the Egham branch great team there.

KRS REFURBISHMENT

7 months ago

Kitchen supply

Great service as usual!

K.E.T GENERAL BUILDER

8 months ago

Great service and nice people to do…

Great service and nice people to do business with thanks

David

8 months ago

Local trade

Great service, very well run, very friendly

TREVOR HILL

9 months ago

i have been using your depot for years…

i have been using your depot for years the staff there excellent and no problems at all

Mr Bryn Crockett

9 months ago

Harry assistant manager excellent

Started not so good but all worked out in the end thanks to harry

ANTONY COSTELLO

10 months ago

Extremely helpful

Extremely helpful, knowledgeable staff, extensive stock levels,of good quality and prices

John Goodman

10 months ago

Rude, poor attitude and a racist!!

This is a complaint about your staff that came to measure our kitchen. We found him rude and unpleasant. I consider him a racist too. He seems to direct us to the cheap kitchen. I can only assume he thinks black people have no money. When he visited use he was obnoxious in the way he spoke and his poor manner and attitude. I am disgusted such a man is employed by Howdens. He made us feel he is doing us a favour. He may have forgotten there are many companies that supply kitchen. Howdens need to employ staff that are from 2022 not one that come from the stone age. Your staff need training on different ethnic groups. Not all back people are on benefits or low income. The continent of Africa has super rich people. Every country has rich and poor people. I have not used Howden in Egham before and I would not use them again. Howden needs to get rid of the worker that deals with the kitchens. He is rude and ignorant.

Julie Erdmann

11 months ago

Very helpful staff really good service

Very helpful staff really good service

C&P CAN FIX IT LTD