7 days ago

Most Helpful, friendly staff

Most Helpful, friendly staff, made buying a stress free experience, highly recommended

John Callard

20 days ago

Always great to be assisted by Howden’s…

Always great to be assisted by Howden’s in marsh Barton on our projects staff always helpful and always make sure there part in our needs and that of our customers are always met

Bernard Mcalary

28 days ago

Ease of ordering

Ease of ordering, held onto to the appliance for until I was able to determine if it was needed. Delivery on time and customer said very helpful.

STEPHEN MAYNE

a month ago

Really helpful all the way through from…

Exeter branch - really helpful all the way through from initial chats with Natalie to after care service from Neil. A year after the kitchen was fitted they came out to help me sort out a door. Really kind and attentive

Charlotte

a month ago

Very helpful and polite

Very helpful and polite

Joan Banks

a month ago

Highly Disappointing

We have used Howdens for several different projects, including our own kitchen. However we have recently experienced poor and rather unhelpful/arrogant customer service putting blame on us, which is particularly galling as we were returning customers. Over the past summer we enlisted Howdens in Exeter (Dunns Business Centre) to design and provide a kitchen for a small space within a rental flat. Our builder did an excellent job with installation, following the design given to him by Howdens. However, after installation we saw that in one corner a lower cabinet door of 30cms was used for a much larger cabinet carcass, which extended far to the left of the door, making accessing the entire cabinet space unwieldy with such a small door. This awkward design renders a good deal of the cabinet space unreachable and therefore unusable. We wrote to the depot and spoke to the manager to shed light on the issue, and later also wrote to Howdens headquarters. We were taken aback by the depot manager who argued with us that the issue should have been caught by ourselves or our builder prior to installation. We believe it was a design flaw from the get-go and it would be up to Howdens to make amends (ie, refund the cost of the cabinet and door) as they should have had better design sense. The depot refunded us £60 for a splashback we'd never even ordered, so that came as a surprise! In addition, in a reply to our complaint, Howdens headquarters supported this decision and laid blame entirely on ourselves and our builder and assumed no responsibility for an inadequate design. Very poor service from a company for which resolving this issue favourably to a client who has used their services several times could have been handled much better. Highly disappointing.

PPS

a month ago

good service

good service and they knew what we wanted

Barlow gas services limited

a month ago

Always good customer service & support

Always good customer service & support

NEAL HERRIDGE LTD

2 months ago

Amazing kitchen

Just having an amazing kitchen fitted supplied by Howdens (Marsh Barton) . So pleased with the service and the staff are so helpful and friendly, really recommend them, Natalie designed the kitchen and Neil has been amazing helping us as well, thank you 👍

Helen Coombes

2 months ago

Fantastic service & great products!

Fantastic service & great products!

John

3 months ago

ALWAYS HELPFUL AND PROFESIONAL

ALWAYS HELPFUL AND PROFESIONAL

customer

4 months ago

Great all around service

Great all around service Good advice with a smile

gordon pym

7 months ago

Very positive and quick help from Jack…

Very positive and quick help from Jack Exeter

T K DEC

7 months ago

Staff were brilliant

Staff were brilliant, especially Natalie

Steve Moran

8 months ago

Excellent service

Excellent service, reasonable prices & a top class design team!

Anonymous