Latest Trustpilot reviews for Exeter
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7 days ago
Really helpful all the way through from…
Exeter branch - really helpful all the way through from initial chats with Natalie to after care service from Neil. A year after the kitchen was fitted they came out to help me sort out a door. Really kind and attentive
Charlotte
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10 days ago
Very helpful and polite
Very helpful and polite
Joan Banks
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10 days ago
Highly Disappointing
We have used Howdens for several different projects, including our own kitchen. However we have recently experienced poor and rather unhelpful/arrogant customer service putting blame on us, which is particularly galling as we were returning customers. Over the past summer we enlisted Howdens in Exeter (Dunns Business Centre) to design and provide a kitchen for a small space within a rental flat. Our builder did an excellent job with installation, following the design given to him by Howdens. However, after installation we saw that in one corner a lower cabinet door of 30cms was used for a much larger cabinet carcass, which extended far to the left of the door, making accessing the entire cabinet space unwieldy with such a small door. This awkward design renders a good deal of the cabinet space unreachable and therefore unusable. We wrote to the depot and spoke to the manager to shed light on the issue, and later also wrote to Howdens headquarters. We were taken aback by the depot manager who argued with us that the issue should have been caught by ourselves or our builder prior to installation. We believe it was a design flaw from the get-go and it would be up to Howdens to make amends (ie, refund the cost of the cabinet and door) as they should have had better design sense. The depot refunded us £60 for a splashback we'd never even ordered, so that came as a surprise! In addition, in a reply to our complaint, Howdens headquarters supported this decision and laid blame entirely on ourselves and our builder and assumed no responsibility for an inadequate design. Very poor service from a company for which resolving this issue favourably to a client who has used their services several times could have been handled much better. Highly disappointing.
PPS
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14 days ago
good service
good service and they knew what we wanted
Barlow gas services limited
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24 days ago
Always good customer service & support
Always good customer service & support
NEAL HERRIDGE LTD
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a month ago
Amazing kitchen
Just having an amazing kitchen fitted supplied by Howdens (Marsh Barton) . So pleased with the service and the staff are so helpful and friendly, really recommend them, Natalie designed the kitchen and Neil has been amazing helping us as well, thank you 👍
Helen Coombes
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a month ago
Fantastic service & great products!
Fantastic service & great products!
John
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2 months ago
ALWAYS HELPFUL AND PROFESIONAL
ALWAYS HELPFUL AND PROFESIONAL
customer
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3 months ago
Great all around service
Great all around service Good advice with a smile
gordon pym
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6 months ago
Very positive and quick help from Jack…
Very positive and quick help from Jack Exeter
T K DEC
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6 months ago
Staff were brilliant
Staff were brilliant, especially Natalie
Steve Moran
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7 months ago
Excellent service
Excellent service, reasonable prices & a top class design team!
Anonymous
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7 months ago
Howdens are always helpful and…
Howdens are always helpful and efficient.
Kathryn Russell
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7 months ago
Good helpful friendly service.
Good helpful friendly service.
PAUL RENDELL
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7 months ago
Door handles
Good quality handles and very effective ordering system. Staff were helpful in branch as well
PAUL MARSHALL