Howdens - Hainault

17 days ago

Lack of consistency in communication

I recently had a kitchen from howdens. The kitchen looks good but the service was average. Firstly after my designer Luke visited he never emailed me back the design l had to chase him and didn't communicate there was something wrong with my builders account However once we got the account sorted l approved the design and paid and the builders were going to be in contact once the plaster was finished but we had x3 attempts to try to deliver the kitchen when the builders had not called to say they were ready. Once the kitchen was installed l had lost some pace in the corner when l asked Luke he send me a different design with a carasoel corner which he had never send in the original design.And we had a few missing items handel knobs and end panel for the carbinet . Overall my experience was not great dealing with hainult howdens.

Gina Mhlanga

a month ago

Helpful trade counter staff and got a…

Helpful trade counter staff and got a call from nice young lady in office to help with account

Paul devine

2 months ago

Customer service 5 star

The manager is fantastic. Customer service 5 star. Lilly is very helpful, as is all the team. I have had 15+ years working with howdens. The guys are very quick, very efficient and very welcoming. All the branches I have used over the years, hainault is now my go to branch.

Paul Caruana

3 months ago

Still need to improve customer services.

Still need to improve customer services.

Mr. Kazi Hossain

3 months ago

Howdens Hainault

Lily was very helpful. Looked after us and everything was good price. Would recommend 👍

eva iona

5 months ago

Super kitchen!!

The store were extrememly helpful when choosing and deciding on our kitchen units and appliances. It was delivered on time and it was fitted by some great builders!! We are so pleased with the finished result!! Many thanks. Sue and Tony Whiteson

Susan Whiteson

6 months ago

Great experience Wendy and Valentino…

Great experience Wendy and Valentino went above and beyond to help design our dream kitchen with them - v happy with the end result :)

Larissa

7 months ago

Easy to deal with

Easy to deal with, plenty of stock very helpful and polite staff

Christopher

8 months ago

Howdens service opinion

Excellent to deal with great staff very professional can’t ask for more

michael Nottage

8 months ago

I obtained the items I required

I obtained the items I required

MULBERRY DESIGN PARTNERSHIP LT

9 months ago

Laminate flooring

Good product I used many times. Helpful staff as always. Howdens should improve the IT system. If two customer accounts are from the same post code there is confusion and delay

N DELKIC

a year ago

1st time customer but we’ll readily use again

I’m posting this review as my husband doesn’t have an Trustpilot account. Although he’s in the trade, this was his first Howdens kitchen instal. He was very happy with the quality of the kitchen purchased, and even happier with the price. Stand out for him though was the customer service at the Hainult branch - approachable and knowledgeable. He wanted me to include a big thanks to Wendy in particular. She has an excellent appreciation of the products and was particularly helpful in helping him to overcome some design obstacles. He was very grateful to her.

Sara Cormack

a year ago

Great customer relations

Great customer relations

Paul devine

a year ago

We bought a kitchen base unit and 2…

We bought a kitchen base unit and 2 wall units. The wall units were easy to assemble, but the 1 m base unit required a small modification as the dowel provided was in the hole where a screw was supposed to be and I couldn't pull it out to put in the correct hole. There were also not enough of the correct screws provided to put on the feet.

JBG PROPERTY INVESTMENTS LTD

a year ago

Always find Howdens staff very friendly…

Always find Howdens staff very friendly & helpful, orders are always prompt & kept up to date

keith andrews