Howdens - Harlow

a month ago

Howdens Harlow staff are always keen to…

Howdens Harlow staff are always keen to help, Dave the kitchen designer is first class with his ideas and engaging with the end user customer. A very professionally run branch

Paul

2 months ago

A great service with very helpful…

A great service with very helpful staff, always a pleasure to visit.

DW SPECIALIST SERVICES

2 months ago

Sarah made the process very easy

Sarah made the process very easy

MASCOT BUILDERS

3 months ago

Delivery delayed and incorrect unit sizes

This review relates to Hoddesdon branch not Harlow Ordered and paid for kitchen units and appliances in April 2025 and said at time of design visit and ordering I would be waiting on the builders availability before asking for delivery. Once builder started he contacted Howdens to arrange delivery and was given a date of Wednesday 20 August. This was then delayed by Howdens to Thursday 21 August. On Wednesday my builder was informed by Howdens that all that could be delivered on Thursday were the doors and hinges. Not much use without unit's to attach them to. When ordering I was told the only items with longer lead times were doors as units were all standard items. Moral of the story is don't believe what you are told about availability and delivery. Hi reviews at Howdens Details of order I had issues with in the email trail below which includes a payment reference number and the original estimate number is ??????? As of now in spite of builder being promised first delivery today I have two tradesmen sitting doing nothing waiting for units costing me their wages to do nothing. To say I am unimpressed is an understatement and I shall be posting this on trust pilot. Reply from Howdens 34 minutes ago We're sorry you have been disappointed by your experience, Anthony. Could you please email reviews@howdens with your details so that we can provide further help? Sent email to reviews at Howdens and no response. Even worse now is it had become apparent that walk units have been measured incorrectly and do not actually fit in the space between walls without having to cut part of walls out. The builder has emailed Howdens about this and had no response. Quite frankly shocking service

Anthony Casale

3 months ago

Excellent staff support and On time…

Excellent staff support and On time delivery

customer

4 months ago

Great service with very helpful and…

Great service with very helpful and knowledgeable staff. Nothing is ever a problem.

DW SPECIALIST SERVICES

4 months ago

Helpful staff and assisted with…

Helpful staff and assisted with loading!!

Stefan

5 months ago

Always good service knowledgeable staff…

Always good service knowledgeable staff , great range of product .

Ken Barden

6 months ago

How polite and helpful the staff are

Dave the designer was prepared the sit and go through the design and explain things with you

Keith Mace

a year ago

How easy it is to order and collect in…

How easy it is to order and collect in just one day

DW SPECIALIST SERVICES

a year ago

Great and prompt service

Great and prompt service

ASHROC

a year ago

I put in an order for skirting and…

I put in an order for skirting and collected it the following weekend as arranged, no problems whatsoever and friendly helpful staff, well done Howdens

Colin

a year ago

Very happy

Good service from the guys and girls at harlow site

stephen read

a year ago

haven't brought anything from howdens…

haven't brought anything from howdens in years don't know why your sending this stuff to me its getting enoying now. why they don't remove my email i'll never know god knows ive try'd

P W BUILDING SERVICES

a year ago

A delay for all kitchen units

A delay for all kitchen units

Keith Mace