Howdens - Llanelli

28 days ago

Brilliant support from Designer Cassandra in Llanelli

I just want to say that Cassandra in the Llanelli branch was a brilliant designer and support. She was really knowledgeable, excellent at communicating back and forth with my changes, and extremely efficient. Purchasing a kitchen is a big decision and Cassandra was a great support to get the right one for me.

Laura

a month ago

Staff were very helpful

Staff were very helpful

Matthew Gristwood

a month ago

doors

quick friendly got me sorted

malcolm g cavill

3 months ago

Sorting my account great personal…

Sorting my account great personal attention and service for purchasing product much better since moving to new location

Margaret Allan

3 months ago

Scarlet was excellent and went well…

Scarlet was excellent and went well beyond what was required to meet my request .

Phil Jacob

3 months ago

Excellent service yet again

Excellent service yet again, Nathan was very helpful 👍

COLIN WILLIS

7 months ago

Full Marks

Happy, helpful staff, offering options and advice. Swift service and reasonable prices. Well done Howdens.

Martin

10 months ago

Ignored when went into store for quite…

Ignored when went into store for quite a time. Staff needs training on customer service skills. My friend also went into store and was given wrong information first time on type of doors he was looking for.

Margaret Allan

10 months ago

The manager at llanelli was top draw

The manager at llanelli was top draw. Helpful curtious and professional. Designed the kitchen and the customer was delighted

Andrew Willett

a year ago

Good advice

Good advice, prompt service

EmmaWatson

a year ago

Lost interest quickly when they thought I didn't have thousands to spend

Contacted for kitchen renovation costs and advice.Initial contact good, amiable chap came to measure up and we then visited store for walk through and said would work out costs.Called to advise of costs worktop we chose was £10,000 not much other info so asked if they could email me breakdown so I could look at highpoints in costings and see where we needed to make any adjustments . Agreed, and said he would call me in 2 days to review. Neither happened. I assume colleague believed he could make the decision on my budget and deemed me unable to decide for myself. Have gone to competitor now as better customer service.

Jennifer Williams

a year ago

good prices

good prices, good service.

PARKER PLANT HIRE LTD

a year ago

Great service and quality.

Another kitchen purchase from the Llanelli depot, once again from planning to delivery was very professional. Product great quality and competitively priced. Ordered and delivered within 7days. Darren, was very knowledgeable and helpful. Thanks for another great experience.

Terence Thomas

a year ago

Prey on the old

Prey on the old. My 80 year old mother went and sat with a kitchen designer.alone, against my advice. She talked about not wanting floor lights but having them underneath the cupboards. She told him we had an oven but would need a curved glass hood. The CAD drawing was done which showed the hood and a 3D render of the kitchen design showed both the hood and the lights under the cupboard. They were never supplied. Neither were hot plates for the edges of the worktops or pipework for the sink. My contractor picked these up from a local Howdens and was charged over £400 for them. When I queried this, I was told that although they should've been included, as the contractor picked them up from a different branch, there was nothing they could do!!! Absolutely ridiculous - took a complaint to head office to get a credit for that. As for the hood, that took a shouting match with the most unprofessional "manager" I've ever dealt with, who in the end agreed to provide a cheaper metal hood and not the curved glass one on the design, because it wasn't on the quote. Similarly, the lights "weren't on the quote", despite being on the 3D drawing. If anyone has ever seen a Howdens quote, they'll know it's just a bundle of part numbers, abbreviations and descriptions a member of the public could never make any sense of. Had an email today from customer service to say that as the depot don't recall any conversation about lights, tough - nothing they can do. If it was possible to give zero stars, I would. Everyone I talk to in the trade says the same thing - how they get away with such poor service is beyond me. Don't touch these guys.

Al

a year ago

Quick delivery but didn’t send brackets…

Quick delivery but didn’t send brackets for one of the wall units so delayed completion of our kitchen and we ordered a work top and was damaged we cut it to size but still a damaged piece but we had to use otherwise we couldn’t use the sink

SIMON JONES