Howdens - Llanishen

4 days ago

Avoid

Avoid, avoid, avoid. Initially felt the service was good but as soon as they have your money they wash their hands of any responsibility. Used a fitter suggested by this branch who has left my kitchen unfinished and to a poor standard. The fitter has since ignored all messages and attempts to contact him. I contacted Howdens as I noticed one of the units was damaged a few weeks after the kitchen was fitted and my kitchen is unfinished. It took 3 emails and 2 phone calls for Howdens to actually come out to my property and look. Although they hadn't actually booked me in when they said they had, so again required me to chase. They said that they would chase my fitter as surely they have more sway with him than I would. The following week, I get an email saying as there isn't fault with the units themselves but due to the fitter they take no responsibility for this. I then said the fitter I used was suggested by them, to which their response was that they just provide a selection of local fitters, not suggestions. Call me naive, but you providing details is a suggestion in my eyes. It also appears they never bothered to chase the fitter like they said they would. I'm now left with a substandard unfinished kitchen for the cost of nearly £10,000. I'm sure this review will receive a generic response of please contact us but I have and the branch just do not care.

Ciara O'Beirne

3 months ago

Doors were ready for collection that I…

Doors were ready for collection that I ordered and collection was prompt service.

Paul Zirker

5 months ago

Doors

Always got good stock and deals

Ben

5 months ago

Kitchen

From the initial measurement to design and final order, Chloe has been absolutely faultless throughout. I couldn’t recommend her highly enough Thank you for everything Taylor and Tyler

Tyler

6 months ago

Extremely expensive over half the price…

Extremely expensive over half the price elsewhere

Hywel

6 months ago

0 stars - would not recommend

If I could give -stars I would. Shocking aftersales service. I have used howdens for a number of years through the carpenters who have carried out work for me. Usually a very high standard of product. What is clear is that when there is an issue they will do anything to avoid admitting a fault. My herringbone flooring is bubbling and peeling - if you look at their website it actually says this will not happen. I have provided photos etc. I have followed manufacturers cleaning instructions and no chemicals have been used on the flooring...they have suggested its cleaning product residue. This has not been the only issue with the flooring. The back and forth continues while I am left with a rubbish quality of flooring. Will not use again. In response to Howden response... I have shared my email address and contact details previously and have not heard anything. Currently dealing with store who are leasing with product team(?)

Darren, Cardiff

7 months ago

Appalled

Absolutely appalled at the customer service/complaints department. Passed onto these by Llanishen Store. Following me ringing them I was assured they would ring back within 48 hrs- they didn't!! Email a week later saying they couldnt help despite me having a further issue with floor. The top layer is peeling off leaving black marks - thus issue has been completely ignored! If I could give no stars I would! 2 months of back and forth and then an email which says they can't help. After spending over £1000 I don't know why they think I will accept a poor quality product.

Darren, Cardiff

7 months ago

After Sales/customer service

After 2-3 months of trying to reach a resolution with the Llanishen Store. I have been passed to customer service - was given a number to ring which i did but they couldnt help. I was told that someone from complaints would ring me within 48hrs. I am still waiting! Purchased a floor last June and have had nothing but trouble since I noticed it cracking in several places. It is now peeling. Something is clearly not right but no-one seems to want to help. Flooring has a long guarantee but no offer of refund or replacement. Very disappointed. Automated response on trustpilot..still had no one contact me!😡

Darren, Cardiff

8 months ago

Guy who served me was excellent

Guy who served me was excellent. Then the yard boys were very quick to serve me and helped me load the van.

AJ RICKETTS

8 months ago

Poor aftersales - faulty product

After having a floor fitted through my hallway and kitchen we noticed a small crack after a few months. A couple of months later again the crack and got significantly worse and more and appeared. The fitter assured us it was an issue with the product. An Howden inspector said it was due to the fitting specifically an unlevel floor- by about 2-3mm. Since this I have noticed the floor is cracked following the inspection where it was lifted to view the base the floor was laid on and the top level of the flooring is peeling. I have had the flooring for less than a year at a cost of over £1200. Getting nowhere with correspondence with the Llanishen Store. UPDATE: in light of the floor now peeling, a new reported problem, it looks like the store are starting the process again except this time I am expected to pay for an independent inspector (around £1000)! This still wouldn't guarantee me a replacement floor or my money back as there is another process! This could of easily been resolved when the first issue, several cracks, were reported. Now I feel my only option is to rip up the floor and head to Llanishen Howdens. Left hanging in an impossible position while I wait for the latest response!

Darren, Cardiff

9 months ago

Great service from Michelle and the…

Great service from Michelle and the team at the Howdens branch Llanishen Cardiff, they are always helpful and supportive. We highly recommend for all your kitchen / doors / flooring needs.

MON PROPERTY SERVICES LTD

9 months ago

A big thanks to howdens in llanishen on…

A big thanks to howdens in llanishen on my recent new build project who provided all the joinery items including the kitchen . A special thanks to chloe and the team who really looked after me from design stage to completion , the end result is fantastic ! I'm also grateful for the post completion site visit by chloe to look at the final finish and all the questions asked by chloe were in relation to...could they have done anything different to improve the service . Quite often with large companies the aftercare service provided is a reaction to a problem , but with howdens it is proactive . Very very happy . Project 17 construction ltd

Dan Cook

11 months ago

Easy way to buy a quality kitchen

The kitchen designer was great and helped in finalising the right style i wanted. Always easy to use Howdens with no added pressure.

Stuart Rookes

a year ago

First time visiting Cardiff Leckwith…

First time visiting Cardiff Leckwith branch, friendly and efficient staff plus usual value for money.

customer

a year ago

Chloe came and measured up for new…

Chloe came and measured up for new cupboard doors. She was very helpful, pleasant and professional. She also advised on what to choose without being pushy.

Mr. Raymond Hobson