Latest Trustpilot reviews for Northallerton
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2 months ago
False/Misleading Advert offering free bottle of prosecco
Advert offering free bottle of prosecco when you book in for measure and design for kitchen. It failed to say Howdens will keep you waiting over 3 weeks for the kitchen design, with zero communication. Then refuse to honour the offer unless you pay a £200 deposit. Must have their own unique definition of 'free'. Provide a 'non sensical' quote and fail to mention you're entitled to a free appliance. Refuse to measure the bedroom without a second appointment. When issues are raised with the manager he says he'll phone back but fails to do so. Head office are not proactive in following up feedback, nor are they in the slightest bit concerned by the misleading advertisement or absence of itemised costs in quote. Happy to readily agree there is a lack of transparency in how Howdens operate. It is said that company ethics start with the senior management and permeate through the ranks. The poor standards of conduct in Howdens appear to be well trodden in.
Gill Carnell
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8 months ago
Trug
Nice pleasant reminder delivered to home
RODNEY WISE
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a year ago
Friendly staff and good service
Friendly staff and good service, and reliable delivery
T Shaw
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a year ago
Once again I received great service and…
Once again I received great service and the helpful and communicative staff ensured my order albeit small arrived promptly. Once again this customer is happy -thankyou
Mike Julie
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a year ago
I needed tap cartridges for an old…
I needed tap cartridges for an old mixer tap model. Howdens Northallerton did a great job of sourcing what I needed and kept me regularly informed.
Mike Turner
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a year ago
Always great service and after sales…
Always great service and after sales support
Jim Hargan
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a year ago
Howdens Northallerton
I needed a replacement facia for my dishwasher which was under warranty but the colour had been discontinued. Although they were no longer available through Howdens the lady I spoke to (at Northallerton) who was called Tracy went the extra mile to help me and gave me some alternative options of finding the colour or nearest too that I needed. Her customer service was exceptional and I appreciated her professionalism. Thank you Tracy
customer Lynn tomkinson
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a year ago
everything delivered on time and quick…
everything delivered on time and quick and easy process for our new kitchen
DEBORAH
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a year ago
Exceptional customer service
Had to visit Howdens in Northallerton today after a bit of an issue that was left by our joiner. We were welcomed by a lady called Tracy Walton. Her knowledge, kindness and understanding of our situation was amazing. She sorted everything out, gave us tips, even gave our kids an ice pole each. An absolute credit to the company.
Tom
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a year ago
We dealt with Trevor and Lee both of…
We dealt with Trevor and Lee both of whom were very patient and helpful and went above and beyond their roles - very happy customers
Guest
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a year ago
Excellent and speedy service
Excellent and speedy service
Mike Smith
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a year ago
All the staff are super helpful and…
All the staff are super helpful and always ring to ensure I'm happy with any purchases before they go onto my account. They also have decent local events/ specials on and are always in communication with myself about new products and deals
Matthew MS MultiSkills
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a year ago
they all bend over backwards to help
they all bend over backwards to help
STUART GREEN BUILDING LIMITED
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a year ago
Friendly and efficient staff
Friendly and efficient staff, product I needed was in stock and a good price. Great service! Thanks
ANDREW BATEMAN
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a year ago
Great thks
Great thks, as always
Mrs jf