Howdens - Orpington

today

Very helpful staff

Very helpful staff

HGS CONSTRUCTION

14 days ago

Issue after issue after issue

It pains me to write this review but, having ordered a "top of the range" "true in frame" Ilfracombe kitchen in October, it's now March and we still don't have everything required to complete the kitchen and have had so many mistakes, wrong items delivered, items missing or not ordered, wrong sizes, wrong colours and broken promises I've lost count. I ordered for a kitchen, utility, kitchenette, boot-room and wardrobe so we're not talking a small order or amount of money but there have been so many issues and they're still ongoing. The staff try and be helpful and our salesman is nice enough but I've come to the end of my tether with his mistakes, the latest one being delivery of doors that are the wrong size that we waited three months for as they weren't identified properly and sat in the warehouse since December. Also, the Ilfracombe kitchen itself is advertised as "true in frame" and comes at a price premium, but I would guess that maybe only 40% of the units are actually in-frame (draws and a few cupboards) but a large percentage is still faux-in-frame, even on units that should be (e.g. Oven Housing). At the behest of the salesman I rushed the order through in October to help them meet their targets, I just wish the same level of urgency and rigour had been applied to get me the correct units I need to complete the kitchen.

Kevin Henderson

15 days ago

Always very helpful and knowledgeable…

Always very helpful and knowledgeable about their products

OHN BUILDING SERVICES

2 months ago

Recommend highly

Excellent service from start to finish . Our kitchen designer G (Howden’s-Orpington)was very professional, gave good advice, very efficient and helpful as well as being remarkably patient with all the changes made . Recommend highly

Diane Alderman

3 months ago

Very helpful in St Mary’s Cray as I was…

Very helpful in St Mary’s Cray as I was trying to match an old kickboard. Suggested on fitted now and very good match! Thank you

Michael Hill

4 months ago

Great service Alex & the Orpington team

Alex ( orpington) went above & beyond designing a beautiful kitchen for me. Nothing was too much trouble when sorting out the finer details. He was very patient, professional & above all friendly. A credit to Howdens! In fact all the staff in there are helpful & friendly, made it a very easy decision to buy from them.

Jo Softley

4 months ago

Quality at its best

Running a business in the climate we are currently in is had enough. It so nice to have a supplier how has your back. All the staff at Howdens so helpful and willing. I would highly recommend them

Sibec

5 months ago

Putting right a cowboy builder

The staff at the Orpington branch went above and beyond to help remedy a situation that a cowboy builder left an elderly couple in. Steve and Monica were really helpful in helping to identify the kitchen line and missing components and ensuring I had everything I might need to rectify the situation.

BERN

6 months ago

Howdens Orpington

Hi. I recently ordered a kitchen from Howdens at Orpington. The costumer service from Gurpinder Jheeta was outstanding. Nothing was too much trouble. I would highly recommend using the branch for all your needs. Thanks again Terry

Terry Gooding

6 months ago

Helpful, efficient and polite.

We found Howdens in Orpington to be very helpful, efficient and polite.

Mrs Anne Swift

7 months ago

I found the staff extremely…

I found the staff extremely knowledgeable, efficient and helpful . I was shown different samples and any questions I had were answered . The kitchen design unit was amazing especially being able to see how your kitchen will look . Being able to see how the finished article will look with added helpful suggestions of how you may achieve what you are looking for. I had previously bought a Howdens kitchen in my last house so I already knew how good their products are. I would have no hesitation in using Howdens Orpington again .

Pauline Wilkinson

7 months ago

Nice staff very helpful

Nice staff very helpful

HGS CONSTRUCTION

7 months ago

Good quality products and prompt…

Good quality products and prompt ordering when some items were out of stock

SC PROPERTY SERVICES

8 months ago

Excellent customer service

Excellent customer service

PENUEL ELECTRICAL LIMITED

9 months ago

Great Experience with Amanda Kiri

I had a wonderful experience with the Howdens Branch in Orpington. I dealt with Amanda Kiri, she came out to my home did a kitchen design and patiently explained the process to me with recommendations and examples, i received my quote very quickly and I arranged the visit to the branch with her to see samples of what I picked. Amanda was patient kind and with no hesitation assisted me with my many changes. I felt really comfortable and I was able to freely consider and change my options without being pressured to go ahead. I highly recommend Amanda at Howdens, and thank you Amanda for everything you have done, you made what i felt would be an overwhelming project very smooth. Many thanks Dana

Dana Maxwell