5 months ago

Great offers.

Fast friendly nothing too much trouble.

CR PROPERTY NE LTD

9 months ago

I had cause to visit the depot recently…

I had cause to visit the depot recently ref a warranty issue on some Jigtech door latches that had failed. At the trade counter I was greeted by Ellie and she asked how she could help. After explaining my questions and queries she asked me to wait a little while why she could find out what could be done. She came back with the news that they were sorry that the items had failed but they could be exchanged FOC under the guarantee / warranty. As I had bought them as part of a full handle set I was told the best process would be to buy two new sets to replace the old faulty ones, and once fitted return the old ones to the depot for a full refund which I agreed to do. I am just arranging a convenient time with the customer to swap them over. I would have rated a 5 star but held back until I return the defective items and get my full credit. Just like to add that Ellie was very good to deal with and was very helpful and polite. I’ve always found Howdens and the Redcar branch to be very friendly and helpful so will use them for as long as I’m able.

Steve Cook , Steve's Handyman Service

a year ago

The design service is first class and…

The design service is first class and the after sales support is excellent at my local branch.the team is always available to speak to and there is a real personal feel when you have an issue or enquiry

Customer

a year ago

Saw the light

Called in on a saw amnesty event been looking for a pencil type led torch and bingo found exactly what I needed in howdends also at a great price staff showed the torch in detail to me very helpful in all areas

Philip

a year ago

All the team members at limerick Road…

All the team members at limerick Road are very friendly and always helpful

ADRIAN PRESTON

a year ago

Help and advice when needed.

I knew what I wanted but dismayed when told it was no longer available. No worry, I was advised of a suitable alternative which was virtually a perfect match. Did deal and within 10 minutes from entering building I was on the way to complete the job. Many thanks.

DIY enthusiast, with loads of experience!

a year ago

Good service

Good service, product in stock, delivery on time

C Glover

a year ago

There always happy to help with what…

There always happy to help with what you need

CROWLS-SERVICES

a year ago

Very efficient and top rated products

Very efficient and top rated products

Dream home decor

a year ago

My husband is very pleased with the…

My husband is very pleased with the service he receives. Best wishes for 2023.

The P.A.D. Foundation

a year ago

The staff are very helpful the products…

The staff are very helpful the products are good value and always look great

LESLIE JOSEPH HANSON

a year ago

The go to

Staff are always cheerful and on hand to help out as much as possible. Great environment and friendly

Daniel Barker Lee McNaught

a year ago

Great staff and help from this branch…

Great staff and help from this branch everytime I use it. Excellent knowledge and expertise in every department

Stephen Kenyon

a year ago

Friendly and helpful staff

Friendly and helpful staff, with a wide variety of available stock. All members of staff always use their knowledge and experience to help as much as possible at every opportunity

Micky Cockerill

a year ago

Our house with a valuation of 500 k has…

Our house with a valuation of 500 k has been absolutely ruined by a Howdens design from Redcar branch . Firstly we were told by the Howdens designer that to fit a Belfast sink quartz was not possible . Hence on his recommendation we went for 11 mm compact laminate . The fitting was dreadful . It did not overlap the sink and is cut too short . Hence we have the most dreadful silicon seal between the sink and the laminate which is completely hideous unsightly unhygienic and is totally wrong . It’s a joke quite frankly . Alex the redcar manager came out to see it along with the fitter and what amounted to an almighty and down right lie DENIED there was anything wrong ! That was normal ! Really . It’s been inspected by several joiners who confirm it’s cut short and that compact laminate isn’t suitable. After further complaints another Howdens manager visited and instantly admitted that it wasn’t right quite amazing really after Alex at Redcar denied all liability . I’m hoping to post pictures on here as to what he thought was acceptable because frankly you will all start laughing . The second Howdens manager who came to be fair has then given us a replacement 3 metre strip of compact laminate as a replacement. But that’s not the point really as the builder/ fitter denied liability saying the plan was unclear and we have to pay again for a refit . Secondly we had a breakfast bar in the plans . This was on one side of a 3 metre worktop , the other side being drawers for pans cuttlery etc . Guess what happened?.. after 2 weeks the worktop sagged . The breakfast bar had a hell of movement on it and squeaked like hell . On the other side the sagging caused the drawers not to open as they were catching on the sagging worktop hence we couldn’t access cuttlery plates etc . Complaining to Redcar branch the manager suggested that we bought and I kid you not a supporting leg to install under the breakfast bar to hold the worktop or purchase additional drawers to fit in the span of the breakfast bar so in effect there was no span left for it to sag . Stupidly we agreed on the latter . It cost an additional £400 and lost the use of it as a breakfast bar . He adjusted the cutlery draw so it overcame the sag on the other side. This repair lasted a week . You could still see the 3 mm dip in it so no wonder it kept catching . Another complaint and another Howdens manager came out , he asked why metal support rails hadn’t been fitted . Good question as they were not on the plan . He has supplied us now with support rails but again no fitting . It’s over 3 metres long that worktop and very very thin and not fit for purpose very very clearly . Thirdly the Lamona dishwasher has leaked at the front seal and the condensation has got into the front cover and ruined it . Not once but twice . Redcar supplied 2 new covers free . Guess what on the second one same issue condensation has escaped and ruined it . So another Howdens manager comes sees it and agreed of the serious problem , calls the Lamona engineer . Engineer fits another seal guess what same problem ! So the dishwasher is being replaced and to be fair Lamona have been excellent indeed . The kitchen is an utter shambles . Poor inappropriate design badly fitted with incorrect materials used . It’s left my wife and I in total despair and depression an absolute nightmare. A 500 k house with an unbelievably shambles of a kitchen . Please do not use this company . Following on from the patronising reply from Howdens here . I have e mailed them with the details . Guess what no reply and the kitchen remains a shambles with further bows in the compact laminate and the kitchen sink looking shambolic still . Next stage is getting the press involved. Don’t you think they’d want to contact me to resolve this instead of constant fobbing off ? Take your money then not bothered . Highly dissatisfied.

richard atwood