Howdens - Rochdale

a month ago

Professional and punctuality

Professional and punctuality

Susan Wild

3 months ago

Excellent customer service

I have been to the Rochdale store a few times as I'm in the process of buying some flooring. Andy went out of his way to be helpful and give me advice making my shopping experience a pleasure. Well done Andy for excellent customer service!

Mrs Jayne Staszko

3 months ago

Hayley's customer service is excellent

Hayley's customer service is excellent. She did exactly as I asked and I was very impressed

ANGELA COLLINGE

3 months ago

Staff always very helpful.

Staff always very helpful.

LINDA SHEPHERD

4 months ago

WOW :-)

We have wanted a new kitchen since we moved in 20years ago but we felt swopping like for like was pointless so we have been saving up for an extension. We sorted the builders and we then had basic plans for the extension. The hunt for a new kitchen started but then we met Charlotte Crabtree who just knew exactly what we wanted. We told her the appliances - dishwasher was a must - she worked off the builders plans then she did the cad design. We then went to her showroom to finalise the drawings - we didn't change anything. She listened to what we needed and then the magic happened. The kitchen and worktops look amazing. I cannot stop grinning every time I walk through the door. Charlotte we cannot thank you enough. You made this part of the stressful journey easy and it looks gorgeous. Please do feel free to pass on my e-mail address if anyone wants pictures. Thank you to all at Howdens you have been great.

Karen Lund

4 months ago

I'll start with the positives

I'll start with the positives. Howdens did involve a remedial fitter to correct there own fitters and designers mistakes. They originally tried to defend the work but this didn't last very long. So the original builder/fitter who introduced us came in with a joke quote following the kitchen design. Designer very quickly identified a 'friend' who could do the job at a reasonable price. The designer witnessed my daughter have a meltdown on the initial visit so I sought reassurance as the fitter was unknown. The designer reassured me, shared their own experience and I agreed. I've since learned the fitter is just one of the 'in house' fitters. So the shared understanding of a disability is likely just very aggressive sales bull***. Howdens didn't take into account the genuine needs of my family, despite spending over £20k with them. They took control of the job by finding a builder when the fitter was unable to. My family paid the price for cramming jobs to meet sales targets. I'll summarise the main issues: 1. Generally very poor originally fitting. Damage to expensive fridge. This was knocked off the final bill but this would have been small claims court if not. Hot water supply was also connect to fridge so we all had a dodgy stomach for a period. Worktop had to be replaced as was cut wrong and snags needed to be sorted. 2. Had to move out of property for kitchen fitting - fitters came at 5pm and working until the early hours. How is this normal! To only find this out once original kitchen had been ripped out! Moving into travel lodge near christmas with autistic children just isn't fine. 3. This relatively small job took months -i can only assume because this wasn't the only kitchen being fitted. We've since had builders in for another job and I've seen how it should be done. 4. Items were broken/poor kitchen design but these costs were just expected to be absorbed by me, the customer. Trying to understand the kitchen quote is one thing. Attitude of the staff when I rang to return items for smaller was .."prices have gone up now so no refund". How is that acceptable!? 5. Being stuck between a rock and a hard place. Having not only read reviews online about fitters walking from jobs, but I was also told this by Howdens staff. So not much you can really do. I'm not saying our fitter would have but it doesn't help when Howdens staff advise it happens. Put simply, if we had been informed the fitter was simply one of the in house fitters I would have walked away. Also if we would have been advised the builder was arranged by Howdens - I'd have walked again. The need for the sale came first. It's been a while coming this review and only after speaking to friends and family about similar jobs, it's hit home just now poorly this was handled. Hopefully you hit your sales targets though. The end product - yeah the kitchen looks nice but having spent alot of money (to me), it should do.

Mr S

5 months ago

They give you 1 price and then they…

They give you 1 price and then they give you a price higher than that saying we have give you a discount plus Charlotte in the rochdale branch kitchen dept has so much attitude and a very unperfessional way off dealing with has got no manners no morals and verry bitter I font want to say no more

immy khan

6 months ago

Kithen Planning

We had a very good experience planning and ordering our new designed kitchen Charlotte and her team we exceptional and gave great help and support throughout the process Can’t wait until the new kitchen is installed

Susan

8 months ago

Howdens Kitchens Rochdale

I can’t recommend Howdens Kitchens highly enough. The service was excellent from start to finish and every one of the team truly went above and beyond my expectations. The Rochdale team were exceptional throughout the whole process, always professional, helpful, and genuinely committed to making sure everything was right. A special mention must go to Andy Gaskell, who provided fantastic service and went the extra mile to help at every stage. Nothing was too much trouble, and his knowledge and dedication made a huge difference. Overall, outstanding customer service all round—thank you to Andy and the Rochdale team for such a great experience.

Mina

9 months ago

Howdens is always a blessing in the…

Howdens is always a blessing in the industry to be working with!

Imran Aslam

9 months ago

Great experience

Great experience. Very happy with the kitchen quality. Fantastic customer services, especially dealing with Andy at the Rochdale branch. Very supportive and excellent communication. Highly recommended.

Tracey Pilkington

10 months ago

Polite people brilliant service

Polite people brilliant service Recommen every one to join in thanks

Tariq Mehmood

10 months ago

Staff polite efficient and helpful as…

Staff polite efficient and helpful as always

Martyn

11 months ago

Great service

Great service, staff very attentive, order was bang on time as promised.

KEVIN LAMB

11 months ago

The Best!!

Had a great experience buying a kitchen. All the staff were professional, friendly and very knowledgable. We were fortunate to work with Andy, he was brilliant, understood what we wanted and made some great suggestions. We will be back to plan our utility room and would want to work with Andy again. The brews are good too!!

Kendra Lynn Allen