Howdens - Shadwell

today

Not very pleased withe the new manager…

Not very pleased withe the new manager at the Shadwell branch of Howdens he seems to be ignorant. And a little rude if im being honest left a bad taste in my mouth and will be taking my business to other branches maybe even other companies! Also promised insensitive that never come very sad !

TOTAL CARE MAINTENANCE

today

Avoid Depot & Manager

I purchased my kitchen from the Howdens Shadwell depot during their sale period after being told that if I bought during that time, I would receive a voucher as a gift. I wasn’t fully ready to make the purchase yet, but the promise of the voucher made the offer appealing, so I went ahead. Once the new manager arrived, I approached him to ask when I would receive the voucher, as weeks had already passed since my purchase. His attitude took me by complete surprise — in my personal experience, he was extremely rude, and the interaction felt dismissive and unprofessional. It was honestly the worst customer service I’ve ever encountered. Since then, I’ve repeatedly been told “next week,” and then “next week” again, with no real progress. I feel like I’m being pushed aside and not taken seriously. Based on my experience, if you are promised a gift or incentive when buying from this branch, be cautious — in my case, it hasn’t been honoured, and the follow-up has been very frustrating. Overall, I’m so disappointed. I would advise avoiding this depot.

Anonymous Customer

a month ago

Had a great experience dealing with…

Had a great experience dealing with Blayne who has designed our kitchens , Very professional and friendly service . Will recommend to any contractor

Ronnie Chitiyat ipad

4 months ago

Generally can not get over the amazing…

Generally can not get over the amazing customer service I have received from a Very dedicated member of staff st the shadwell depot Maggie goes above and beyond to help you and keep you well informed of ever you have a problem Maggie sorts in in no time honestly I have never ever had better customer service 100 per cent Maggie needs to be recognised as an amazing member of the howdens team

Kerry Mckinley

5 months ago

Very knowledgeable

Very knowledgeable, helpful and efficient person who served me.

Blue Sky Consutancy

5 months ago

Excellent service,Thank you for great…

Excellent service,Thank you for great service

Andy Veli

7 months ago

Maggie from the shadwell depot has gone…

Maggie from the shadwell depot has gone above and beyond to help us our washing machine broke down she arranged repairs arranged delivery of a new one kept.me up to date and has always done as she said and helped non stop with no issues at all highly reccomend if you go shadwell howdens maggies so lovely and easy to deal with

Kerry Mckinley

a year ago

Amazing experience!

We have just had a kitchen fitted by Howdens who were incredible! Ismail was great at communicating, helping us with our design choices and getting the best price possible for us. Howdens have the best range of contemporary kitchens in my opinion, with both Matt and gloss ranges. We went for the speckled stone laminate and we are really impressed with the quality! Ash was our kitchen fitter, whose contact details were passed on by Howdens. He was incredible!!! Could not have asked for a more positive reassuring experience. I could not recommend him more. We are delighted with our new kitchen! Thank you to all those involved.

Thea

a year ago

Demi provides excellent customer…

Demi provides excellent customer service, always very helpful. If you need kitchen be sure to ask for Demi.

Adam bhai

a year ago

Delighted

Alfie at Shadwell was very helpful and patient throughout the planning process. My kitchen fitter recommended Howdens and he was right. Both he and Alfie kept in touch throughout the process and now it is finished I am delighted.

Vicky Stewart

a year ago

Ish gave me one of the greatest bespoke…

Ish gave me one of the greatest bespoke kitchen designs for possibly the greatest price in the market. His customer service, planning and execution is top of the class. Would most definitely recommend!

Mohammed Rahman

a year ago

Thank you to Maggie and team at…

Thank you to Maggie and team at Shadwell. Ordered kitchen on thursday afternoon and was delivered Friday. Very professional and friendly branch, will be using for next project.

Mohammed Hussain

a year ago

Blayne Baker (Shadwell Branch) was…

Blayne Baker (Shadwell Branch) was instrumental in my recent kitchen unit purchase, offering impeccable assistance with a blend of politeness and expertise. Her informative guidance made the process seamless and enjoyable. Highly recommended for their exceptional service.

A khan

a year ago

Very informative and very helpful

Very informative and very helpful

J.C.Coster(metalworks) Ltd

a year ago

Excellent service from the staff

I have been shopping at Howdens in Shadwell for some time now and have always found that Alfie is very helpful and today has carried my materials to my flat for me and to me that is very appreciated.

Maxine Seaman