Howdens - Southport

12 days ago

Always helpful

Always helpful and accommodating when needing something. Will go above and beyond to get what you need. Staff are helpful and a pleasure to deal with

Lewis Mackay

26 days ago

I visited the Howdens Southport branch…

I visited the Howdens Southport branch recently to purchase some items, but unfortunately had a very poor experience. When I asked the counter staff for assistance, a staff member named Dave said to me, “Do I have the product code? If I don’t, I’m going to walk away from you.” I explained that I didn’t have the product code to hand but I knew the item name from the Howdens website, yet instead of helping me, he repeated that he’d walk away if he didn’t have it. I asked, “Don’t you want customers to buy from here?” and he replied, “No, not really — I’ve got enough.” It’s disappointing to be treated that way as a genuine customer ready to make a purchase. Because of this attitude, I went to the Ormskirk branch, where the staff were extremely helpful and professional — and I completed my purchase there for £672.60. The Southport branch lost that sale purely due to poor customer service. I hope management take note and review staff training, as the contrast between the two branches was night and day.

Stephen garforth

a month ago

Fast efficient service and always very helpful

Ultra fast efficient service and very helpful, all the staff are decent and pleasant people to work with. 5 star ⭐ ⭐️⭐️⭐️⭐️

Prof Anthony Foster

2 months ago

Excellent service

Excellent service

MIKE Clarke

4 months ago

Simple transaction and great assistance…

Simple transaction and great assistance from the staff very helpful indeed

Guest

4 months ago

Very helpful staff nothing was too…

Very helpful staff nothing was too much trouble.

Andrew

5 months ago

Fire door and fittings

Fire door and fittings. Door was ideal for environment and the fittings kit saved time sourcing, everything work as good as possible. Great service as always. Reliable and very competent.

GrahamL

5 months ago

New Kitchen

Very helpful as always and quick to deliver

Mrs karin downey

7 months ago

Great service and very helpful

Great service and very helpful

Jimmy D

7 months ago

Nice products helpful staff

Nice products helpful staff

Mrs karin downey

a year ago

Great service

Great service

philip Abbott

a year ago

Very satisfied customer

From design to ordering and delivery plus exchanging some things, everything went smoothly no hiccups, the staff were very helpful and polite, and end result is lovely, thank you

Paula

a year ago

Great service

Items ready as requested

MIKE Clarke

a year ago

Helpful with advice and quick to sort…

Helpful with advice and quick to sort things out, brilliant

LUISA LTD

a year ago

Order taken efficiently

Order taken efficiently. Very helpful staff and quick supply.

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