15 days ago

Staff are always helpful

Staff are always helpful

David

a month ago

I’m using this branch for years

I’m using this branch for years, and I will always do, most friendly staff I ever meet, they treat me as part of their Howdens family. They make you feel good and welcome to their branch, many thanks to Lisa, Alex, Scott and all other guys for all their help and support over the years!!!!! Keep it up as always

SCHOPPEN LTD

3 months ago

Very helpful staff happy and polite

Very helpful staff happy and polite

customer

3 months ago

Good service

I was served by a very helpful and knowledgeable counter sales person by the name of Scot he was very helpful and polite, very good service all round

customer

3 months ago

Exceptional Service from Start to Finish!

From the moment we stepped into the showroom, the team at Howdens Stevenage exceeded our expectations. Scott, at the main counter, was incredibly helpful. He took the time to walk us through the showroom, providing expert advice on units, door specifications, and how different ranges affect both price and colour. His guidance helped us choose the perfect appliances that balanced quality and value. Scott even offered great suggestions for our kitchen layout, which made the decision-making process so much easier. When it came to the measurements and design, Jack was fantastic. He visited our home, measured everything precisely, and sent back a design in no time. Despite our indecision, Jack patiently revised the design multiple times, helping us visualize the perfect kitchen. His creativity and dedication were key in bringing our ideas to life. Both Scott and Jack are true assets to Howdens Stevenage, and their expertise played a huge role in our decision to choose them for our new kitchen. We couldn’t be happier with the smooth process and the stunning final result. Thank you for making our kitchen dream a reality!

Amy

3 months ago

I went for a small item that I order my son choose this from your csatolgue along with some kitchen knobs cupboards cups in brass finish.…

I went for a small item that I order for my son new home and I was just amazed that the employee behind there counter didn't say to me how much the item was as when I ordered this item no cost was spoken about. I am a very vulnerable person due to still recovering from my illness and unaware of the systems you have in place of costing for equipment.

Nigel Plummer

4 months ago

Great very happy

Great very happy

NUWAVE

4 months ago

Happy people Happy service Happy…

Happy people Happy service Happy shopping,, keep up the very good workmanship

JAYS CARPENTRY

5 months ago

How friendly and knowledgeable the staff are a quote for some products was prepared with in the hour by Alex

How friendly and knowledgeable

Stephen Moreland

7 months ago

Very good selection of materials and…

Very good selection of materials and very helpful staff

customer

9 months ago

The staff not the prices ! 🤣

The staff not the prices ! 🤣

Ricky Seaman

11 months ago

A comedy of errors

Design issues, faulty kitchen worktops, damaged units, poor communication and a week more than expected! Issues started with the design, as soon as my builder saw the kitchen plans in situ, they pointed out that 2 of the kitchen tops would be too narrow and would need replacing. The remaining laminate kitchen worktop (the one we actually needed), had serious quality issues with a noticeable and rough edge from glue that had dried after seeping through the edges (22mm calacatta). This meant all new worktops which would take a while! I had to pickup a new unit from another branch after we unpacked one to find it damaged. The first replacement was also damaged (luckily I unpacked this one before leaving the carpark to get it replaced again). I had to organise the delivery of a replacement cabinet door which again was found to be damaged (warped). The luxury LVT flooring from Howdens also had cracked corners when it was unpacked. Subsequently, the kitchen was delayed a further week as my builder had to wait longer for new worktops to be delivered. With some chasing we were promised that the new worktops had arrived on the Friday and would be delivered first thing the following Monday. Monday morning came and went! I chased the Stevenage team around midday to be told they hadn't even arrived at the depot. After some frustration from me, they later called again to say they had found them and they would now be delivered later that day. On a kinder note, our main contact Jack was very helpful when we were able to speak to him and he did try to resolve issues as best he could. Just not the best of experiences and one that ended up taking longer and becoming more expensive with the added time for the contractor to put things right. I would have liked Howdens to have acknowledged the issues faced and their overall impact. UPDATE: absolutely no acknowledgement!

Chris

11 months ago

Great staff

Great staff, customer service and good prices

Jonathan Hart

11 months ago

Staff are very friendly and helpful

Staff are very friendly and helpful, most products of good quality

Andy Hickford

11 months ago

Friendly helpful staff

Friendly helpful staff

Ian