5 days ago

Avoid sprayed to order kitchens.

Been a Howdens customer for many years and bought a good few kitchens without any real problems. However, I certainly would not recommend anyone considering one of their sprayed to order kitchens! It's been disappointing and certainly not worth the extra cost or inconvenience. I think Howdens have taken on something that they just cannot manage/deliver to a quality standard that it should be. Samples presented have a nice finish but when it comes to a full kitchen the finish quality is an issue and Howdens are not meeting their usual standard which results in additional costs to the customer due to return visits to fit replacement items. Local depot staff are helpful but I think they are even fed up getting replacements that are still flawed. Customer Services were contacted but appear uninterested and directing customers to law? See reply below after a site visit was requested to discuss quality: Good Afternoon, We are writing further to your contact with Customer Service about the Quality of your Chilcomb Linen paint to order kitchen. We have liaised with Robert at the Stranraer depot, Robert advised that this has all been referred to our Quality assurance team in accordance with our procedures. We understand that our Quality team have agreed to replace the items that have had a defect/quality issue. From speaking with Robert, we understand that you have requested a site visit however as we have agreed that there was an issue and the goods, and these have been replaced this would not be necessary. Unfortunately, as you have received previously and are still in the process of receiving replacements, we are unable to assist any further from here however Robert is escalating this issue and will be in touch with any updates. We can only apologise we cannot assist you further on this occasion, and trust this clarifies Howdens position. Therefore, if you remain unsatisfied, we can only recommend that you seek your own independent advice on the matter as our position is final. Many thanks, Kayleigh Neale Customer Service Controller Howden Joinery Limited

john

26 days ago

Very good customer service and advice

Very good customer service and advice. The kitchen is of good quality and design. Very happy with the result. We chose to use our own joiners for installation.

Daine Peden

4 months ago

Helpful knowledgeable staff … good…

Helpful knowledgeable staff … good service .

Nancy

5 months ago

Friendly helpful staff

Friendly helpful staff. Great deals to be had

craig allender

8 months ago

The staff at Howdens have been brilliant with us & can’t recommend them highly enough

The staff at Howdens have been extremely helpful, any issues that have arisen have been professionally & efficiently dealt with

Ian

8 months ago

Always a fantastic experience Stranrear…

Always a fantastic experience Stranrear branch are helpful and are always on hand to help

Emile shooter property renovat

9 months ago

Excellent service and staff

Excellent service and staff

Stewart

a year ago

The staff at Stranraer Branch go above…

The staff at Stranraer Branch go above and beyond. All considered friends rather than suppliers!

customer

a year ago

Great service. Very helpfull.

All the staff have been excellent in the Stranraer Branch. Nothing was a problem to them, even last minute changes! Couldn't reccomend them highly enough.

Si. M

a year ago

Very helpful service

Very helpful service, all staff very pleasant and keen to make sure you get what you are looking for regards Raymond

RAYMOND GARRETT

a year ago

Thanks again to the Howdens Stranraer…

Thanks again to the Howdens Stranraer team. From putting the plan and quote together and quick delivery. Much appreciated. Shaun Agnew Agnew properties Stranraer Ltd

AGNEW PROPERTIES STRANREAR

a year ago

Bowden’s review

The Stranraer branch has been brilliant with me over the years.Nothing is any trouble and anything that is wrong if fixed promptly. Excellent service.

David Mcilwraith

a year ago

Most highly recommended !

Just had a Howdens kitchen fitted with help and back up from the staff at the Stranraer Depot. Aiden, Steven and everyone at the depot were absolutely brilliant. Nothing was too much trouble. The kitchen was delivered at the time promised and there have been no issues at all. Actual kitchen, staff and service all excellent !! A*****

Margaret

a year ago

Always very helpful

Always very helpful

John Heughan

a year ago

Very courteous service and helpful staff

Very courteous service and helpful staff

Mark Rushton