Latest Trustpilot reviews for Swanley
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3 months ago
Simon was very helpful and helped out…
Simon was very helpful and helped out with what I needed
Tom
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3 months ago
Simon Baker was the agent dealing with
Simon Baker was the agent dealing with, very professional and made it happen for us on time .
Cornel Oancea
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5 months ago
Best customer service I have ever received
I purchased a kitchen together with flooring at the begining of April. This was my first purchase from this supplier and i could not have been more pleased with the products and customer service. I would like to thank Joe and Carly for the best customer sevice i have experienced from any supplier for many years.
Geoffrey Hughes
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5 months ago
Brilliant service!
Brilliant service! Have used Howdens for years but through my contractors account, Simon explained all the perks of opening my own account, plus all the bonuses of signing up there and then, he did all the paperwork for me, only took 5 minutes, and I walk out with a new account, the parts I needed, and a case of beer, can’t get much better than that!
Ryan
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5 months ago
Carly and Joe were so helpful with my…
Carly and Joe were so helpful with my kitchen order and even beat the price of a competitor. They are both informative and warm of character. Carly in particular tells me how good I look and that makes me feel good
Joseph Allodi
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6 months ago
All the staff at Swanley are very…
All the staff at Swanley are very helpful and friendly. Great service always. Well deserved 5 stars.
Bradley Stephens
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9 months ago
always a good experience polite…
always a good experience polite service and good availability always helpful and eager to provide a top class product
nicholas Goodson
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a year ago
Quick and efficient
Quick and efficient
D J KENT SERVICES
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a year ago
Easy purchase
Easy purchase
Robin Codling
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a year ago
Unhappy with after sales service.
Unhappy with after sales service. Via my builder we purchased a £6/700 built in Neff Microwave Oven. This has failed twice within 3 years for the same fault despite being only modestly used. Neff referred me to Howdens under the Consumer Rights Act if I wished to dispute this being a chargeable fault as outside the standard 2 year's manufacturers warranty. Whilst Neff have been poor on this I have had to chase Howdens by email on numerous occasions as no response to my contact attempts & escalated to 'Head Office' to get any contact / traction on this. Howdens continue to obfuscate on the acceptability of this product failure & the recourse available. I'm left feeling Howdens were quick to take my money but less concerned with ensuring my continued satisfaction.
MR N MARTIN
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a year ago
Always helpful
Always helpful
Clifford Hamblin
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a year ago
Staff were very helpful polite
Staff were very helpful polite
Frank gray
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a year ago
Chilcomb kitchen I wouldn’t recommend it.
I recently bought a kitchen from Howdens swanley the Chilcomb in Reed Green . The quality of the kitchen is nice but the door panels have a gap that I can get a folded piece of paper (ie 2 sheets) into and the only reason I’ve been given for this is it’s part of the “manufacturing process” . This gap has already caught wood dust in the fitting of the kitchen and will catch dust, food, hair etc and cannot be cleaned other than with a soft brush because the recess is too deep to get a cloth into it . It’s poor design and poor manufacture in my opinion and should have a nice close fit to the rest of the door . I’ve normally been very happy with Howdens but on this occasion I’m not, hence the 2 stars plus I don’t think they’ve made any attempt to look into this properly and have fobbed me off with a few lines in an email which explain nothing . No management has even picked up the phone to me . Even my kitchen fitter agreed the gap was too large . The review would not allow me to leave a photo . I would NOT recommend this kitchen .
Catherine
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a year ago
Joe and the staff always helpful at…
Joe and the staff always helpful at Swanley Depot.
Clifford Hamblin
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a year ago
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff
Walter Hynes