Latest Trustpilot reviews for Swanley
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2 months ago
always a good experience polite…
always a good experience polite service and good availability always helpful and eager to provide a top class product
nicholas Goodson
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6 months ago
Quick and efficient
Quick and efficient
D J KENT SERVICES
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7 months ago
Easy purchase
Easy purchase
Robin Codling
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7 months ago
Unhappy with after sales service.
Unhappy with after sales service. Via my builder we purchased a £6/700 built in Neff Microwave Oven. This has failed twice within 3 years for the same fault despite being only modestly used. Neff referred me to Howdens under the Consumer Rights Act if I wished to dispute this being a chargeable fault as outside the standard 2 year's manufacturers warranty. Whilst Neff have been poor on this I have had to chase Howdens by email on numerous occasions as no response to my contact attempts & escalated to 'Head Office' to get any contact / traction on this. Howdens continue to obfuscate on the acceptability of this product failure & the recourse available. I'm left feeling Howdens were quick to take my money but less concerned with ensuring my continued satisfaction.
MR N MARTIN
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9 months ago
Always helpful
Always helpful
Clifford Hamblin
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9 months ago
Staff were very helpful polite
Staff were very helpful polite
Frank gray
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10 months ago
Chilcomb kitchen I wouldn’t recommend it.
I recently bought a kitchen from Howdens swanley the Chilcomb in Reed Green . The quality of the kitchen is nice but the door panels have a gap that I can get a folded piece of paper (ie 2 sheets) into and the only reason I’ve been given for this is it’s part of the “manufacturing process” . This gap has already caught wood dust in the fitting of the kitchen and will catch dust, food, hair etc and cannot be cleaned other than with a soft brush because the recess is too deep to get a cloth into it . It’s poor design and poor manufacture in my opinion and should have a nice close fit to the rest of the door . I’ve normally been very happy with Howdens but on this occasion I’m not, hence the 2 stars plus I don’t think they’ve made any attempt to look into this properly and have fobbed me off with a few lines in an email which explain nothing . No management has even picked up the phone to me . Even my kitchen fitter agreed the gap was too large . The review would not allow me to leave a photo . I would NOT recommend this kitchen .
Catherine
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a year ago
Joe and the staff always helpful at…
Joe and the staff always helpful at Swanley Depot.
Clifford Hamblin
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a year ago
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff
Walter Hynes
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a year ago
Helpful staff and a good discount…
Helpful staff and a good discount compared with 'the high street' prices
SC PROPERTY SERVICES
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a year ago
As always
As always, service with a smile, helpful and competitive. C.J.
Clifford Hamblin
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a year ago
Very helpful and experienced staff…
Very helpful and experienced staff members.
Preslav Ivanov
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a year ago
Swanley Depot most helpful as always.
Swanley Depot most helpful as always.
Clifford Hamblin
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a year ago
Getting to expensive
Getting to expensive
Cash account
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a year ago
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff
Walter Hynes