Howdens - Thurmaston

3 days ago

Gareth fast efficient service as usual

Fast efficient service as usual

customerGareth

10 days ago

First class service as always

First class service as always , very good customer service and products 👍

Ian lee sheaff

a month ago

First class and always friendly

First class and always friendly

Conrad

a month ago

Just had a new kitchen from Howdens and…

Just had a new kitchen from Howdens and was really impressed with the Staff(especially Louis Brant) and the kitchen quality and finished product now fitted.

Mr Paul Merrill

a month ago

Great Design

Sheetal, our designer at Howdens created a great design and has been helpful and easy to communicate with throughout. As might be expected, there have been some glitches along the way of our kitchen being created which necessitated some items being exchanged, but this process was undertaken pretty swiftly. Our kitchen, which looks great and has everything we wanted, is now just awaiting our finishing touches. Sheetal and team, thank you.

Paul Walker

a month ago

New kitchen

Corey from Howdens Thurmaston was very polite, professional, helpful and informative during the process of designing and planning our new kitchen. He has also been very prompt in answering any questions I've had regarding my installation. I will be fitting the kitchen in a few weeks time once other tradesmen are finished and I'm hoping the great service continues should I have any questions or issues. Many Thanks.

Stephen Brown

a month ago

Good in service

Very good in service

customer

a month ago

As a longtime customer and f the team…

As a longtime customer and f the team at Thurmaston Howden’s it was no surprise that the design planing delivery was up there high standards Everything fitted as designed and looked fantastic when done Well done the team at Thurmaston Howden’s

kenneth starkey

a month ago

We had great service from Josh at the…

We had great service from Josh at the Telford branch. Nothing was to much trouble and advice was given in a professional way.

customer

2 months ago

A massive thank you to Corey at the…

A massive thank you to Corey at the Thurmaston branch. Corey came to the house to measure up for our new kitchen. He was very thorough and gave us advice and ideas throughout the planning stage. He really listened to what we wished for and required and his first plan was spot on. Thanks for your patience Corey i must have changed my mind on colour a dozen times. Top bloke. Thanks to the rest of the staff who are also very helpful.

Christine Dodd

2 months ago

Really helpful staff

Really helpful staff. Lots of delivery slots. Lovely delivery driver.

Mr Nicholas Rafaluk

3 months ago

Just had our lovely new Howdens kitchen…

Just had our lovely new Howdens kitchen fitted . Everything from the design /delivery through to fitting went really smoothly. Fitted by Dave Rose and we are delighted with the result. Highly recommended.

Julie Perkins

3 months ago

I purchased a kitchen from Howdens last…

I purchased a kitchen from Howdens last week and everything was pretty much bang on sizes were perfect. Kitchen installation went in perfect to the designer of Shetal and she done a brilliant job designing the kitchen and utilising my space correctly. Really happy with the service and quality of kitchen well done to Howdens and Shetal.

tarique jeewa

3 months ago

Dissapointed is an understatement for…

Dissapointed is an understatement for this company, to think a company like Howdens can mess up a small space is beyond me. I picked Howdens over Magnet and DIY kitchens (who Sheetal told me not to go with as they are rubbish but im not sure how Howdens are much better - to comment on another company when i'm having to leave a negative review for your service is quite embarrassing...). Where do i start... the missing items that they forgot and i had to pay extra for...or shall we begin with my utility room. Sheetal at Howdens Thurmaston, a Kitchen Designer might i highlight, designed our main kitchen beautifully (some missing parts that i had to pay for) but otherwise great job. Which is why it begs me to question how you could mess up such a small space. She designed our utility room as if it was twice the size, then when the fitters installed it we had no space to walk to the other side, the space was always going to have double door fridge, yet the fridge was halfway sticking out. Once we complained and told her/Howdens Thurmaston, i was told its our fault for not telling them throughout the process and that they can't do anything because we didn't tell them sooner. I understand that, but surely you can look at your measurements and then look at what you've designed - question - is this practical? Guess what, it was not practical and who had to pay the extra costs to get their kitchen done in time? We did! And guess who took 0 accountability and gave the worst customer service - Howdens did! Both the Thurmaston depot and the HQ in London, to sum up the service, empathy for a customer who has paid ALOT and willingness to help, it was truly disgusting. All i asked was where on earth did that initial design come from?! And how can you design something so impractical?! I understand we didn't complain during the process because we were so focused on fixing Howdens initial mess up...but as a kitchen designer...surely you know and if you don't, it's okay to admit! We all make mistakes! I've also heard from regular Howdens fitters that they regularly make these mistakes and they regularly shift the blame onto their homeowners. And now, Howdens HQ have so kindly suggested i seek my own independent advice and that they will not be responding to me anymore, so i am now worse off financially but on the plus side, my mum was able to rectify the design and designed the utility space much better than the paid professionals were. So my suggestion is, use Magnet and use DIY, don't listen to Howdens or other tradesman when they talk down on another trades services, usually their service/product isn't that great if they have to badmouth anothers to get work!

V K

4 months ago

Excellent customer service

Excellent customer service. Thank you

Dinesh