Howdens - Wellington

5 days ago

Very Impressive Professional Customer Service

Very impressive Professional customer service. We bought a Howdens kitchen when they had a special offer on even though we were far from installing it due to a total renovation of our entire holiday cottage. Then we had to take a 'plumber' to court for a poor bathroom renovation, and that took over all our time to get our money back. (We won our court case) A Year and a half later we finally got to the stage of installing the kitchen, only to find we were missing a wall cupboard. Howdens had written on their paperwork at the time of delivery that a unit was damaged and didn't even unload it from the van, but never gave us the replacement and we forgot about it until we came to install it. I contacted Howdens in Wellington and explained the situation and immediately the new office manager offered us a new cupboard FOC. No hassle whatsoever. Very kind of him as they didn't have to after a year and half ! So VERY impressive service. The best judge of a company isn't necessarily when buying something , but its what they do when something goes wrong or after care service , how they handle a problem. In Howdens Wellington case, they could not have been more helpful! A huge weight off my mind that when it's fitted in the next couple of weeks, we won't be missing units or have to pay for a replacement. Definately no hestitation in recommneding Howdens Wellington to others on customer service alone. And peace of mind for the future too. Would defo buy from them again. Three cheers for Howdens Wellington ! Hip Hip Hooray ! Hip Hip Hooray ! Hip Hip Hooray !

Honey Bee

7 days ago

Great service and help from your…

Great service and help from your colleague Lucy.

Jim Leaney

2 months ago

Fantastic service always there to help

Fantastic service always there to help

Mark Ware

6 months ago

Excellent service and always…

Excellent service and always competitive prices

Brent Barrett

6 months ago

A new kitchen

My daughter and I popped in because she was looking for a new kitchen. They did the kitchen plan there and then. Two days later they popped out and checked the kitchen measurements. Within a week the kitchen was delivered at a time convenient for us.

Leisha Clist

7 months ago

Great service

I've bought a few Kitchens from Howdens in Wellington. I keep going back because I get a great service from all the team there, nothing is too much trouble, and they are really helpful with suggestions to make sure you get the best kitchen solution. Ross is great about switching decisions around and has a lot of patience!

Henry Blunden

8 months ago

Holdenby Oak prefinished Doors

I've just bought 10 Howdens doors for a house renovation project. I bought the prefinished Holdenby Oak and they are brilliant. They are so much more solid than my previous doors and the finish is good.

Mark James

8 months ago

Staff very helpful.

Staff very helpful.

Mark Rewbury

9 months ago

Used Howden for 28 years or…

Used Howden for 28 years or more.Quality always good ,and keen prices .Staff always helpful,can’t fault them at all.

Barry

9 months ago

Always a great service

Always a great service, staff very helpful

Brent Barrett

11 months ago

Great service

Great service. Helpful and friendly advice. Thank you

Nick G

11 months ago

Great service as usual

Great service as usual. Staff were friendly and helpful

Jim

12 months ago

Couldn’t be a more Friendly team!

Couldn’t be a more Friendly team!! Ben, Lucy and Ross took the time to make sure my experience with them was easy and stress free. I would Highly recommend to anyone!!

Haegan

a year ago

Professional

Professional, efficient and knowledgeable

PAUL SQUIRES PROPERTY LTD

a year ago

Highly recommendable

I can only say positive things about my experience with Howden's - Wellington. From the initial home visit their communication and customer support have been excellent. I was quoted for a cheaper price elsewhere for a similar kitchen and Howden's followed through on their competitive pricing and re-quoted me at a better price. I had to change my kitchen design after renovations had started due to unforeseen circumstances, and on that same day, they were out to take new measurements and create a new design. This made the whole process much less anxiety-provoking. Throughout the whole process, Howdens and the building firm employed worked seamlessly together to ensure I was kept informed and involved in all decisions made. Big shout out to Ben for all his work. Cheers, fellas.

Max Cole