2 months ago

From the moment Stuart visited my son's…

From the moment Stuart visited my son's flat, I could tell why he had such positive feedback about him—he was professional, knowledgeable, and very personable. When I visited the Howdens West Norwood,Knights Hill office, I experienced the same level of service. Stuart’s calm and friendly demeanor instantly put me at ease, and his expertise gave me full confidence in his recommendations. After receiving the quote, I took some time and exchanged several emails before making my decision, and I truly appreciate Stuart's patience throughout the process. The delivery was right on schedule, and the team did a fantastic job working around my timings to ensure everything went smoothly. Now that the kitchen is fully fitted, I couldn't be happier with both the quality and the overall experience. Well done to Stuart and the team at Howdens West Norwood top-notch service all around! Thanks Pamela

Pampie

3 months ago

Sandra was very helpful.

Sandra was very helpful.

Alison White

7 months ago

Happy Kitchen Customer

I had a very positive experience working with Jack mostly and the rest of the team at Howdens West Norwood. Process is easy, they measure up (a huge plus for me!) and then go through the design process and try really hard to accommodate all your wishes despite sometimes endless tweaks. Particularly appreciated use of quality (mostly German) fittings (pull-downs/le mans etc) Responsive and nothing too much trouble and most of all love my new kitchen! Along with the worktop install gang everyone was very professional, helpful and cheerful.

Cath

8 months ago

Having not done this before we needed…

Having not done this before we needed to be in safe and patient hands. Jack and Peter were fabulous and guided us every step of the way with Jack putting up with our indecisions. The kitchen choices are fab, nice quality and colours, price matching etc - just generally great overall and all approached with good humour. Thanks

Cathy Lara

a year ago

First class customer service

First class customer service! We dealt with Jack through our design stage, his knowledge of the Howdens product was fantastic. The design meeting was efficient and extremely helpful. He knew everything there was to know about his product! Corney to say, but they weren't driving a sale, only keen to build our dream kitchen. I would highly recommend using this branch.

Adam Hinge

a year ago

Please learn from our mistakes....

Please learn from our mistakes..... very long story short, Jack designed an amazing kitchen for us. He price matched appliances, send us drawings and we were then the customers from hell. We had a last minute change of mind and decided to go with a competitor (the one with 50% all year round). Needless to say, they made mistakes with our plans, the lead time was a joke and the total lack of transparency in pricing made it feel like we were dealing with cowboys. We returned to Jack and the team with our tail between our legs, they were so understanding and gracious. Needless to say Jack went above and beyond to design us an amazing kitchen. He shared so many tips and suggestions with us, nothing was too much trouble and now we have a kitchen that not only function beautifully but it looks incredible. Thanks Jack and Peter, from the numpties that saw the light eventually!

Ohi

a year ago

Very good material and good service…

Very good material and good service provided from the store

Azhar

a year ago

Excellent customer service

Excellent customer service

MS

a year ago

Got the lot

Got the lot , 5 star show

russell

a year ago

Great service from the desk (Sharon )…

Great service from the desk (Sharon ) and warehouse

Peter Withers

a year ago

Perfect service

Greatly appreciated West Norwood Howdens and especially Jack's friendly, considered and non-pushy approach to helping us plan our space, communication from start to finish was prompt and helpful and we've been happy with the whole process. Would recommend!

clare b

a year ago

Would like to thank Sharon and the team…

Would like to thank Sharon and the team at the West Norwood branch. They are so helpful and friendly, I only use this store even if I have to travel.

R b a d

a year ago

This very good company for giving good…

This very good company for giving good service good quality and cheap kitchen

Azhar

a year ago

Good service by the staff

Good service by the staff

David Paynter

a year ago

I have been really impressed by the…

I have been really impressed by the service I’ve received at Howdens. Jack has been brilliant from start to finish. I sent him a kitchen layout and within a couple of hours he had designed it all up for me. Jack has been great over email, responding quickly and helpfully, and was great to meet in person. The service was faultless, he wasn’t pushy in any way and patiently made any changes I asked for, or talked me through anything I was sure about. Thanks Jack, 5 star service! I look forward to getting in delivered and in!

Victoria Murfitt