Howdens - Woodford Green

16 days ago

A big Thank you

I visited the Woodford branch a few days ago, and was impressed with the service that the manager, Michael, and the rest of the staff gave me. They all made me feel welcome. Thank you all. A box of Ferraro Rocher is on its way to you as a thank you, for making me feel welcome.

June Morris

a month ago

The service

The service at the counter is very efficient and quick. Good value for money

Wazzy

2 months ago

I had an excellent experience with the…

I had an excellent experience with the custom service from Ansaar.From the moment I reached out, they were professional, responsive, and genuinely helpful. He listened carefully to my concerns, provided clear solutions, and made sure everything was resolved quickly and efficiently. What stood out most was his patience and positive attitude throughout the entire interaction. It’s rare to find a team that truly values customers and goes the extra mile to ensure satisfaction. I highly recommend him and Howden company based on the outstanding support I received. Exceptional customer service like this deserves recognition.

Abdul Buhari

3 months ago

Friendly help stuff also good price…

Friendly help stuff also good price compare to other Howden Woodford Green defiantly use

Hamid Iqbal

4 months ago

Great team at woodfors green

Great depot, staff are very experienced and always helpful. Especially Khieran. Been shopping here for a long time and always will. Great team at woodford Green depot.

Kamaljit Singh

4 months ago

Best Howdens

Good shop. Staff always happy and willing to help. Always make me feel welcome and comfortable

Harginder Kaur

11 months ago

The sales person who served me, was below poor customer service

The sales person who served me, had no form of good customer service whatsoever. The air felt cold and totally unwelcoming, as soon as I walked into the WOODFORD GREEN depot/shop. But before I walked in, I had asked the guys outside, where is the toilet and if I could use it? They was almost about to say NO and turn me away, before I mentioned that I was going to make a purchase afterwards, due to needing screws for my door, that I was putting up. After the toilet use, it then seemed like the sales guy, who I had repeatedly asked for directions to the toilet, didn't seem like he wanted to serve me. It almost seems like he had a major attitude problem or it was an off day for him. But I was totally astonished, that he even took a phone call, whilst serving me, showing no respect to me as a customer or no respect to me potentially being in a hurry to get back to my work. He didn't not even ask me if I was okay to wait, he just continued on with the call regardless. If I am in that area again, I will never go back to that depot in Woodford Green again, not even if I need an item in a hurry, I will just go to Toolstation or Screwfix in that area, where the ambiance is uplifting and welcoming. But if I need anything from the wonderful Howdens, I will just stick to going to the Bermondsey or Peckham Branch only. To where the service is top notch and the air and customer service is welcoming and the staff are great. Woodford Green is a let down, for the side of Howdens, to where excellent customer service and the great welcoming experience, from branches like BERMONDSEY. Is the key selling point, as to why we tradesman, travel so far, to go back to places like Bermondsey, to buy our products, for the jobs at hand. From now on I will travel back or pre buy any items that I need, from the Bermondsey site only, due to fear of bumping into another sales person, like the one at Woodford Green. Or the fear of being rejected, for using the toilet, when I have come off a job, to buy a product, to continue the job. Many thanks for sorting out my account on the day and many thanks for employing the wonderful manager and sales staff at Bermondsey. They are a great winning team and a credit to your company. To the advantage of Woodford Green, got a callback today, from the wonderful manager and the issues of concern, was addressed nicely with ourselves, over the phone. Bliss

PAUL ANDREW THOMAS

a year ago

Best value for money

Best value for money

CLEANER TECH LTD

a year ago

Howdens woodford has been my go to…

Howdens woodford has been my go to branch for several years. Always felt welcomed and looked after by all staff. I buy all my kitchens and doors from them as they always look after me and my pockets!

Rakesh Kumar

a year ago

False advertising on Price match

Howdens repeatedly advertise across their website that they can price match any like-for-like door from other manufacturers. However, when I provided them with a quotation for comparison, their response was: "Both my manager and I have reviewed the details, and unfortunately, we’re unable to match the price of the kitchen you’ve shared. I apologise for any inconvenience this may cause. As a company, we don’t offer kitchens that are directly comparable to those from German manufacturers. Kind regards, (Name withheld) Woodford Howdens, IG8 8HF" This shows that the price match claim is not as straightforward as advertised. If you’re looking for an actual price match, you may be better off considering alternative suppliers such as DIY Kitchens, who are more transparent with their pricing policies.

Harikrishna Kaladhar

a year ago

Nightmare experience

Nightmare experience, kitchen still in shambles after two weeks and a half. I ordered a small, very simple kitchen and Howdens Woodford somehow managed to botch the planning. Due to an error in their planning, after two weeks and a half the kitchen is still not completed and the support/refund they offered ranges from non existent to laughable. They also forgot to supply a very important inner shelf and they aren’t answering my e-mails anymore, thinking that ignoring me will magically make their issue disappear. The worst aspect is their customer care from the store: they lack any kind of accountability and keep on gaslighting and blaming me for their poor job. Truly a textbook of what not to do with customer service. This nightmare brought so much stress on my household. I highly advise not to use this company because they clearly think poorly of their customers.

Raffaella

a year ago

Friendly and helpful staff

Friendly and helpful staff, good quality product and great offers! Always offering cups of tea and coffee whilst you wait!

Imran D

a year ago

Excellent service from Woodford Green…

Excellent service from Woodford Green branch.Very helpful and friendly staff.

Anwar

a year ago

Great service

Great service, really responsive and thank you Ansaar for being really enthusiastic, patient and professional through our various designs (and redesigns) of our new kitchen. Offered really valuable advice and input.

JH

a year ago

Howdens Woodford Green - great, & Ansaar - outstanding!

We first made enquiries at Howdens Woodford Green in November 2023. Little did we know that our kitchen project would still be finishing off a year later in November 2024! This was not in anyway connected with Howdens, who from first contact with the branch have been incredibly efficient and helpful. Our kitchen designer Ansaar has been nothing short of marvellous, and was our go-to for advice and assistance whenever we needed it. What a star he was! Very pleased with the standard of the kitchen itself aswell. All in all, we're very satsfied customers.

Gill D