Howdens - Croydon

5 days ago

Not good customer services

Not good customer service

Mr Muhammad Usman

6 days ago

1 star - appealing service

I have been renovating my entire house and dealing with a number of different companies throughout the process. I’ve had smooth, professional experiences everywhere except with Howdens, specifically the Croydon branch. My experience has been terrible from start to finish. The communication was consistently poor, and I have never come across customer service this bad. We were given incorrect measurements for some of the shelves, and every time we visited the branch to resolve the issue, no one seemed informed about anything. The standard answer to every question was essentially, “We don’t know.” After endless back and forth, we finally received the correct replacement shelves. But as soon as that was resolved, another problem appeared , the strip lights that were meant to go under the shelves arrived missing all the necessary parts. I contacted them again and was told the missing parts would be delivered on Saturday. Of course, Saturday came and went with no delivery, and once again the branch had no idea what was going on. We eventually had to go down to the store yet again to sort it out ourselves. Throughout all of this, the plans that were originally done by the person that was assigned to us turned out to be incorrect, and when we went in to try to resolve the issues today, she wouldn’t even come down to speak with us. Overall, the service has been absolutely appalling. This has been the only company to cause problems during my entire renovation. Avoid this branch at all costs.

Aria

19 days ago

Very very good

Very very good

AMAN SINGH

a month ago

5 stars from me my friends!

5 stars from me my friends! Absolutely amazing service every time! Thanks Kaloyan.

Kaloyan Yunchov

a month ago

Good service and good product

Good service and good product

Vasant

a month ago

Good service

Good service

MR MIKE HARVEY

a month ago

I have only really dealt with Wayne at…

I have only really dealt with Wayne at this branch he always has time to run though things with my clients and he has always made sure everything was correct on the delivery what more can I ask for in a supply service

Lee

2 months ago

Staff service is excellent

Staff service is excellent

Neville Sprague

2 months ago

Very good customer service at local…

Very good customer service at local branch, appointment arrangements were on time, was very satisfied with kitchen orders and products were.

Mr Parris

4 months ago

Good service

Good service

Vasant

5 months ago

Jazz and her team at Howdens croydon…

Jazz and her team at Howdens croydon branch (Thornton Road) always are polite and ready to assist in anyway to satisfy their customers. I would give this branch 10-out of 10.

D & G PROJECT MANAGEMENTS LTD

5 months ago

Good customer service as always

Good customer service as always. Just need slight improvement on checking on all items I have ordered and realised it was missing from the order afterwards. Checklist will be handy!

H’andy’ Property Maintenance

6 months ago

Very helpful staff

Very helpful staff

JAGSTAR PROPERTY LTD

7 months ago

Opening an account was straight forward…

Opening an account was straight forward together we have supplied and fitted some beautiful kitchens that I am proud to show on my website looking forward to more business together

Jimmy Pitt

8 months ago

If I had the option to give 0 stars

If I had the option to give 0 stars, I would – but unfortunately, that’s not possible. I recently had a kitchen extension done and had to go with Howdens again. My experience 8 years ago was excellent – great discounts and top-notch service. Sadly, this time has been a complete letdown. The manager told me their pricing structure had changed, so they couldn’t offer the same discounts. Fair enough – until my next-door neighbour told me Howdens were willing to match prices for them. They ended up ordering from another supplier. Lucky them. In addition to the kitchen units, I also purchased doors, locks, latches, etc. Some items arrived incorrectly, others I changed my mind on – it was a lot of back and forth. The work was finally completed in November, but I’m still waiting for my refund. I’ve been chasing it almost every week since. The manager is either extremely busy or simply inefficient – I honestly can’t tell. She doesn’t return my calls, and I haven’t been able to get through to anyone above her either. My money is still stuck, and this entire experience has been incredibly frustrating. I strongly advise others to stay away after this appalling service.

Archana Sahana