Howdens - Dundee

2 days ago

DON'T.....Just Don't !!!

Had to simply give up trying to get a further 2 door sets to match 5 I had already bought from a sister branch in order to complete my own home renovation project. Despite the the sales rep visiting my house and seeing their fitted doors for themselves, and me helping by providing receipts for my previous purchase of their doors....still no joy. I appreciate the door no longer comes as a complete kit (complete kit is now apparently discontinued) but the individual components are all still available, just possibly with new codes for the individual items, however despite 1 visit to my house, 2 incorrect quotes provided by the estimator, 1 phone call made by myself, one visit into the store (where again, just like the Cupar store, staff perfectly happy to just keep you standing about for ever rather than just saying leave it with us, we'll get to the bottom of this and give you a call. I 've just worked out this has cost me over £80 in wasted time due to this appalling customer service. Never have I been dragged around in circles so much trying to resolve getting the right product ordered where the onus is entirely put on me and being made to feel stupid in the process. They are also quite happy to chase up orders for expensive kitchens with little regard for unresolved details and will quite happily sell you a kitchen requiring splices in worktops / corner trims etc Lack of product knowledge and poor customer service a problem with Howdens Also product quality is an issue. Most of my previous doors required to be returned (again all at my expense) due to damage.

Mark

26 days ago

Great product

Great product

Ronald Burgess

2 months ago

Great service

Great staff, very friendly and helpful

BEN CURTIS

3 months ago

Set up account on the passing as my…

Set up account on the passing as my previous account got deleted, My local site is Bathgate.

G Mechan

5 months ago

Great service

Great service

Ronald Burgess

7 months ago

I had great service

I had great service, delivery and price . I’m happy with the quality of products too.

Afza Aqil

7 months ago

Great service and prorburgduct

Great service and product

Ronald Burgess

11 months ago

Very well organised and promised…

Very well organised and promised exactly what they said they would do 👏👏 Well done Andy and Graeme 👌

Gordon

a year ago

Quick design service and accurate…

Quick design service and accurate delivery. Fine job.

Shaun

a year ago

Great customer service.

Great customer service.

Amanda McCallum

a year ago

Jim the Joiner

quality materials ordered and delivered on time and good price

Jim Foran

a year ago

Great service

Great service

Ronald Burgess

a year ago

Nothing to shout about just good service🙂

Staff were very knowledgable about products and specifications saving valuable time staff were also friendly and good humoured sign of a good work place to me👍🏻

ANDREW STEVENSON

a year ago

Staffs are very helpful and patient.

Staffs are very helpful and patient.

customer

2 years ago

The staff were really helpful and went…

The staff were really helpful and went out there way to help me source my materials from other depots in Dundee

CRAIG TOPEN