Howdens - Grimsby

today

Do not buy a Kitchen from Howdens, poor quality materials and dreadful customer service

Alexandra from the Howdens review Team contacted me about my comments from my last review and promised to investigate this matter. I gave her my contact details over a month ago and have still not been informed about the outcome of the investigation. Below is the message I sent to Alexandra at the Howdens review Team: - Good morning Alexandra, This will not serve any purpose because the relevant people whom you will ask to investigate this matter would not listen to me when I needed their help, so why should they now? I had months of inconvenience claiming back my money from my credit card company, obtaining quotes from kitchen fitters and then putting the job right. This was because your Company refused to do the right thing. Wayne (the Manager of your Grimsby store) suggested I get the Howdens recommended original kitchen installer back, and get him to glue the swollen work surface back together at my expense. This solution beggars belief, even I know once particle board has swollen, it is irrecoverable. However, your Managers do not know this, or was he trying to get rid of me? I do not expect your further investigation to provide much help to me. Kind regards I purchased a Kitchen from Howdens in Grimsby and had it fitted by a Howdens-approved installer. Within months, the work surface started to delaminate, and the work surface started to swell. I complained to Wayne, the Manager at Howdens Grimsby, as it was still under warranty. He was not helpful; he stated that Howdens do not honour water-damaged claims. However, he asked me to take photos of the worktops, and he would send them to their Quality Assurance Department. The Quality Assurance Department rejected the claim and said I must have allowed water to get on the worktop. This is a ridiculous assertion; the kitchen should be designed to be water-resistant because water does get on work surfaces by virtue of being regularly cleaned.

Jim B

24 days ago

We had our kitchen and utility room…

We had our kitchen and utility room designed and bought from Howdens. From the begining the service has been above amazing. Nothing is to much trouble. All the staff are fantastic and very approachable. Quality of kitchen is outstanding. Can not recommend them enough. I would not get a kitchen / design from anywhere else. We are going to use them for a bathroom.

Mark tomkinson

a month ago

Do not buy a Kitchen from Howdens.

I purchased a Kitchen from Howdens in Grimsby and had it fitted by a Howdens-approved installer. Within months, the work surface started to delaminate, and the work surface started to swell. I complained to Wayne, the Manager at Howdens Grimsby, as it was still under warranty. He was not helpful; he stated that Howdens do not honour water-damaged claims. However, he asked me to take photos of the worktops, and he would send them to their Quality Assurance Department. The Quality Assurance Department rejected the claim and said I must have allowed water to get on the worktop. This is a ridiculous assertion; the kitchen should be designed to be water-resistant because water does get on work surfaces by virtue of being regularly cleaned. I claimed my credit card under Section 75, and they paid for me to have a new worktop fitted. I used another kitchen installer to fit the new worktop supplied by Howdens. However, within months the same thing happened the work surface started to delaminate and the work surface started to swell. I have since had a B&Q worktop fitted, with no problems.

Jim B

a month ago

Perfect everything we needed

Perfect everything we needed

MGH BUILDING & LANDSCAPING

2 months ago

The guys I spoke to were professional…

The guys I spoke to were professional and experienced. They were well informed about equipment I needed and knew when it would be delivered.

MG Handyman

2 months ago

quick and easy order process and…

quick and easy order process and excellent service.

customer

2 months ago

Staff where excellent and couldn’t have…

Staff where excellent and couldn’t have more more to help.

Mr Burns

5 months ago

Wayne and his team are great!

Wayne and his team at the Grimsby office are great! Always nice to go in, they’re always attentive and knowledgable and know their product.

RETROSPEC LIMITED

6 months ago

Great service from start to finish

Great service from start to finish. Can not wait to get my next project planned and fitted. So much more friendly and less pushy than wickes

Natalie

7 months ago

Helpful staff everything needed in…

Helpful staff everything needed in stock.

mark

7 months ago

Excellent company from start to finish

Excellent company from start to finish. Excellent products and service second to none no issue was to much trouble would always recommend over other kitchen company’s

customer

7 months ago

As a small private account holder I…

As a small private account holder I still felt I was dealt with thoroughly and with careful service.

Darthy

8 months ago

5 star service⭐️⭐️⭐️⭐️⭐️

We can’t thank Howdens enough! Particularly Wayne Padbury who helped us choose our dream kitchen and was so patient and kind when I made a last minute change to our kitchen plan! 5 star service, and also the best price in the area. Thank you again Howdens Birchin way 😁

Simran Hyldon

8 months ago

Top staff very attentive & quality…

Top staff very attentive & quality advise & stock

edward robson

9 months ago

Great friendly service very helpful and…

Great friendly service very helpful and polite

alison