Howdens - Leek

today

Nobody ever bothered to tell me my item…

Nobody ever bothered to tell me my item was in stock. Very poor customer service.

Andy

4 days ago

First class service helpful friendly…

First class service helpful friendly staff reasonable priced products

Michael Mifflin

18 days ago

Kitchen great, delivery okay, after sales poor

Generally really happy with my kitchen from Howdens, Leek. I’ve had a few issues during the process but most issues have been resolved, just not all of them. The design stage was brilliant and informative. Came away feeling really positive and excited. We had to have our kitchen put in to storage for a few weeks which was no issue at all. Delivery day came and there was some confusion as to where the kitchen was stored. The driver had been told it was at Stafford when it was actually at Leek, which wasted a chunk of his time and meant we were no longer in at home to receive the delivery - thankfully my kitchen fitter was able to attend. Upon arrival, the fridge/freezer and larder were missed off the delivery. No problem at all, raised the issue and both were delivered promptly. What was odd was that I bought the fridge/freezer from the showroom (so ex-display), with the promise it would go in to storage with the rest of the kitchen. In fact this was sold to me on the basis that I could buy it now at a cheaper price as it needed to be moved. Turns out it was never moved and the staff continued to use it in the showroom. Not the best as from the point of sale, I owned that fridge, but everyone else was looking at it and using it for weeks. My joiner even joked ‘it wouldn’t be a Howdens kitchen if everything arrived the first time…’ Next I found out that I was sent the wrong size drawers and only had one plinth drawer delivered instead of two. It turned out that I could only have one plinth drawer anyway, as the design for the second drawer did not marry with the space available to fit it. I really did want that second plinth drawer but nothing could be done unfortunately. I found a few panels had scratches and damage even after removing the protective plastic. Again, no big issue as I removed them and took them back to Leek to be swapped. This was all fine on their end, it just took too many visits to get the correct replacement panels. The first visit was to return the damaged panels and return some spares for a refund, and order replacements. I also had no hinge cap covers delivered when fitting so had to chase them. The second visit was to collect the panels and caps, but turns out the panel was wrong. Third visit was to return the incorrect panel and return another damaged panel. Fourth visit was to collect the replacements. Throughout the returns visits I emailed Howdens Leek to pre-warn them of what I would be returning and why. At first they were great, but after the second visit they stopped replying. I have since contacted them again as the fridge/freezer is missing some of the internal cover clips to hide the hinges etc., but again I’ve been ignored. I’m not chasing them anymore. I’m disappointed. I’ve spent £12k on a very modest kitchen, I really don’t think I’m asking too much. Overall I would say that the design process was great, they make you feel very welcome and at ease. I think it’s odd that you only get to see the price breakdown once at the point of purchase, and aren’t allowed a copy of it. I understand it’s because they only sell to trade but ultimately I’m paying for it, so I’d like to know exactly what I’m paying for (not just the once). The delivery process could have been better because of missing items and the promise of the fridge going in to storage. The staff at the depot are all very helpful and friendly when spoken to in person, a couple of issues arose with wrong replacement items being ordered but eventually rectified. The after sales customer service via email has been poor, no replies for weeks now and I’m not willing to go in to branch yet again. Happy with what we’ve got. Few issues along the way. Poor customer service regarding after sales via email. Unfortunately the lack of contact would put me off going to Howdens again for a future kitchen.

laujanpoy

2 months ago

Great staff inviting place to by all your stuff

Great staff

Derrick Cole

3 months ago

Great service at Howdens

The service us exceptional Jasmin looks after us and us do knowable about all products The products are exceptional quality for a good price Would recommend Howdens to anyone

marlene prinold

4 months ago

Very helpful

Very helpful

Andrew Hackney

5 months ago

Fast & efficient service & good value…

Fast & efficient service & good value in the sale

Mr David Wilson

5 months ago

excellent staff.

the staff at leekbrook were 100% ,any questions ,changes, additions ,were always there for us ,we self fitted our kitchen ,with the help of a joiner friend,and hit several snags ,,but the staff were fantastic in every way , and kitchen now looks fantastic .

allan lancett

6 months ago

Reasonable prices and efficient…

Reasonable prices and efficient friendly staff

Michael Mifflin

6 months ago

First class service ,from friendly staff

First class service ,from friendly staff

Mr Beech

8 months ago

Excellent service, as standard

The whole team at the Leek branch are amazing. Everyone has time for you and nothing is too much trouble. I send my clients in to make choices regarding their kitchens and I trust that Sharyn, Richard, Kyle and Jaz will do their best to help them with the best possible outcome and deal for whatever their needs and budgets are.

Mark White

8 months ago

Good service

Helpful staff

KEVIN PAUL COOPER

10 months ago

Very professional team

Very professional team , Kyle sorted everything for us from appointment to kichen design, well done Kyle

MR CHRISTOPHER MUSTOW

11 months ago

Requested items supplied immediately…

Requested items supplied immediately from stock. Transaction completed smoothly and efficiently

John

11 months ago

Howdens Joinery Leekbrook absolutely 💯…

Howdens Joinery Leekbrook absolutely 💯 the staff from warehouse to management are brilliant. All the team go the extra mile.amazing kitchen. Great job guys, Richard James Dawson take a bow.

jason kelsall