Latest Trustpilot reviews for Netherfield
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23 days ago
Great service
Great service, delivered as promised. Very Helpful with setting up a renewed account.
STREAMLINE HOMES LIMITED
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a month ago
Excellent staff very polite and helpful
Excellent staff very polite and helpful
Steven Spitzmuller
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4 months ago
Bought doors and handles 3 moths ago…
Bought doors and handles 3 moths ago then day before scheduled to be fitted wife changed her mind re style of handles. Had the pleasure of being served by Gary Fewkes. Accepted the door handles as a return and then sourced my wife’s new choice of handles which were out of stock at Netherfield branch by phoning around other Howdens branches , phoning me several times to up date me with time and dates of delivery of the new handles. Gary so professional and helpful. Such a great customer service.
Mark Strumnik
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4 months ago
Great communication from Harry…
Great communication from Harry throughout, he provided us with exactly what we wanted including gorgeous designs and different options, alongside understanding the urgency behind us getting the kitchen ordered. Harry & Simon ensured to walk me through the finer details when they visited and explored different options in depth to meet our wants & needs. Overall I was delivered a really positive, friendly and professional experience by Harry and Simon and could not fault the service provided at all. Very happy!
Katie-ann
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5 months ago
Great staff
Hlpul And knowledgeable staff
Graham
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5 months ago
Friendly and helpful staff constantly…
Friendly and helpful staff constantly keeping in touch n upto date with my order and delivery. These staff go that little bit extra to make the customer feel comfortable
KARL LAPKO
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5 months ago
Stop someone but me using my account
My account is being used by someone else yes it was a cash sale but not happy
Alan Smith
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6 months ago
Prompt
Prompt, efficient and friendly service
Mark
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7 months ago
Staff were very friendly and went out…
Staff were very friendly and went out their way above and beyond to deliver our goods. Would strongly recommend
Joanne Mosby
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7 months ago
Everything in stock and the service was absolutely at
Everything in stock and the service at this branch was brilliant
Ian Hastings
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7 months ago
Very helpful
Very helpful
LANCER PROPERTY MAINTENANCE
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7 months ago
I own a limited company and my credit…
I own a limited company and my credit limit is £1000, I’ve recently found out that if you are a sole trader, your credit limit is £10,000 or over, this doesn’t make any sense to me as I’m having to turn down work because I don’t have the credit to carry out my work for customers, the staff at this branch are really helpful and professional and go out of their way to help with anything but I think howdens as a company need to change this as I am being put off from purchasing anything with them in the future
Alex Wainwright
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9 months ago
Really good experience dealing with…all the team in the office at Howdens netherfield all really heli
Really good experience dealing with Howdens netherfield they always make it a pleasure to deal with them and nothing is ever a hassle it’s a shame that they can’t stock more products on the shelf’s as somthings you go in for arnt coming in till the next day. Website is awful ok to price up a job but checking stock and placing the order doesn’t make sense at all press confirm list then gets sent into the office then they have to email y out back confirming what you have ordered to me it’s a complete waste of time price jobs up off the website ring up and order or just go in.
Fairview Joinery
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11 months ago
Good and helpful service
Good and helpful service
VILLAGE REPAIRS
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11 months ago
Dreadful After Sales Experience - Redeemed by Store Manager
Dreadful After Sales Experience My partner went into the local Netherfield branch to enquire about an issue with some plinth on our new kitchen which has been installed for about six months. The bottom edge under some drawers is curling up despite it being nowhere near any water and not subject to leaks etc. The man she spoke to insisted "it isn't plinth it is skirting board, it is cheap MDF and it has blown, and the rest will do it eventually if you don't silicone it" . The design was by Howdens, the materials were specified for a kitchen by Howdens, it was installed by a very experienced kitchen fitter to their design, in fact they have exactly the same "skirting" in their showroom... On her recounting the discussion it put me in mind of a certain Mr Ratner who declared all the stock in shops was 'crap'. Very disappointed with the experience, we had not expected anything for free but equally we had not expected the condescension and appalling customer service after the lovely manageress when we bought it. ------------------ The day after I submitted this review Staci the store manager contacted us and arranged for joiners to come out and remedy the problem - the offending plinth was replaced and the rest of the plinth inspected and sealed by two very pleasant gentlemen. I have upgraded this from one star for the initial issue to four for resolving our query quickly and efficiently.
Graham Archbold