Latest Trustpilot reviews for Selby
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2 days ago
Shame these don’t do Carlsberg
Shame these don’t do Carlsberg. Cracking team best branch in the country by far. They go above and beyond to make your needs work.
Matthew Watson
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3 days ago
Sack the IT department
I am a tradesman, I have always sung the praises of howdens. The branch staff are amazing. The products are good quality and stock is readily available. Why the bad review you may ask? The howdens account portal is abysmal. The statement and invoicing information is confusing and far from straight forward. Most of my customers pay for their kitchens direct through my account. Last month I had to wait for my customer to pay for their kitchen before I knew what was left for me to pay. The only way I can see what I owe is in "overview". I paid as normal. Last week I went in branch and they said my account was on stop. They rang credit control who said it wasn't on stop. I was able to take my order away. The next time was the same, looked like I was on stop but I took my order. Today I went to collect some plinth to complete a kitchen. The system wouldn't let me because I was on stop. In branch the sytem said I owed £600. I knew I didn't. Once again I explained how confusing their account portal is. I came away without the plinths. I checked the online portal which now says £72.43 is overdue. I have a 12k credit limit of which it said I had £10155.34 available to spend. I bring 10s of thousands of pounds worth of business to howdens and they don't want to give me 3 plinths because my account portal says I owe £72.43 which I would happily pay but what is it for? Where has it come from? I cleared what I owed. I have spoken to credit control who couldn't see the information on my portal. Credit control can see other figures which I cannot see. There is a lot of choice for buying kitchens and I am regularly approached by other suppliers. My loyalty to howdens has diminished. This is a classic case of the IT dept being given free reign and getting it hopelessly wrong.
John M
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9 days ago
Appalling after-care towards
Initial support when kitchen was designed and purchased was excellent; however, when returned to store to get a credit for a damaged item, the woman that served me could not have been more rude, abrupt and unhelpful. Seems the aftercare is none-existent and are not interested now they have my money. I ended up leaving without the credit due to the attitude and treatment I received - was not worth the abuse.
M Harvey
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a month ago
Great team best Howdens used them for…
Great team best Howdens used them for over 25 years + Selby
STEVEN MORRIS
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3 months ago
From start to finish you won’t be disappointed
From start to finish, Lee and his team provided excellent advice and guidance, nothing was too much trouble. Very polite and professional. The best part was the finished result, we love our Chilcomb sage green units with solid oak worktops. Definitely recommend using them!
HB
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3 months ago
Experienced
Experienced, helpful, friendly staff & good quality products.
Mrs Fiona Wright
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4 months ago
I have used Howdens Selby for…
I have used Howdens Selby for approximately 15 years so I thought it was about time I left a well overdue review Every experience I have with them from start of the planning and dealing with my customers until completion and far beyond in some instances is second to none there service, experience and expert advice/back up is truly invaluable. I use them not only for kitchens and appliances but also for second fix joinery and internal doors and furniture As always I will be recommending them to all my future customers for years to And a big thank you to the whole team at Selby Keep up the good work.
mark hobson
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4 months ago
Always a fantastic & knowledgeable…
Always a fantastic & knowledgeable service done with a smile.
Anthony jennings
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4 months ago
Delivery service exceptional
Excellent customer service… got what I needed within the same day and the delivery service was exemplary. 100% would recommend
Sam
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4 months ago
Lew dog Howdens’s legend what a guy
Lew dog Howdens’s legend what a guy
iain hirst
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4 months ago
All the team were great when using them…
All the team were great when using them today and I will be going back again.
lee warner
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4 months ago
Brilliant service as always and the…
Brilliant service as always and the staff are always helpful
Andrew Addison
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4 months ago
Needed to exchange a couple of damaged…
Needed to exchange a couple of damaged doors and a wrongly labelled drawer. Doors not in stock but arrived next day. Very efficient.
Paul Prince
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4 months ago
The usual first class service
The usual first class service, nothing too much trouble for the staff
Mr Parrish
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4 months ago
Great customer service
Great customer service
THORGANBY FARM COTTAGES