Howdens - Sydenham

a month ago

Would recommend

Friendly, easy and fast delivery. Couldn’t be happier.

Laurant Webb

a month ago

Great and pleasant sales and warehouse…

Great and pleasant sales people and warehouse man very helpful Sydenham branch keep the good work up

Johnm

a month ago

Great service and quick response

Great service and quick response, is a pleasure to work with howdens Sydenham

Mr Daniel Roibu

2 months ago

Mis sold kitchen, broken promises

I’m writing this because every internal attempt to resolve the issue with my kitchen order has failed and I believe others should be aware of how Howdens Sydenham operates. From the start, Howdens Sydenham has failed to deliver what was promised. When I purchased my kitchen, the designer James clearly showed and confirmed that one of the cupboards would be in Shaker style. That specific style was a key part of the design and my decision to proceed. However what followed was a series of avoidable errors and broken promises: • The first delivery arrived in the wrong colour. • I had to personally go to the warehouse myself to get that issue resolved which should never have been my responsibility. • When the correct colour was finally delivered, the cupboard was not the Shaker style that was promised at the point of sale. Since then, I’ve raised this issue directly with James, and escalated it to Paul, the branch manager. Neither have taken any meaningful steps to correct the issue. There has been no solution offered, no replacement, no compensation just silence. This is not a minor oversight — it’s a clear case of mis-selling. I was sold something based on a design and style that has not been delivered. I expect: • Either you supply the cupboard exactly as promised (Shaker style, correct finish) immediately, • Or you offer full compensation ( or price reduction) equivalent to what I paid over what I should have paid if you had delivered exactly what you committed. Reflecting the difference in value and the time and inconvenience caused. As it stands, the customer service from Howdens Sydenham has been unacceptable, and I’m disappointed that this has reached the point where I need to post publicly. I hope Howdens’ head office sees this and takes immediate action to resolve it.

CJ..

4 months ago

Pleasant members of staffs in all the…

Pleasant members of staffs in all the branches I have been! Always welcoming to everyone regardless of your colour, age and all sorts! I love trading with Howdens!

RAHMAN FAMUDITIMI

5 months ago

If I could review with 0 stars, I would. AVOID AVOID AVOID!!!!!!!!! Poor Customer Service

We recently ordered a kitchen from Howdens Sydenham and were promised by the sales assistant, Taylor, that two delivery men would handle it — essential due to our flat's access. Despite chasing multiple times after payment, our calls were ignored. Eventually, the manager assured us it would be sorted. On the day, only one delivery man arrived — rude, unhelpful, and refusing to bring anything inside. The kitchen was left on the street. What makes this worse is that Howdens charged over £100 for delivery on top of a major purchase — and still failed to provide the basic service they promised. It’s shocking that a company would treat a customer this way, especially when we made our requirements clear from the start. We manage multiple properties and had planned to use Howdens again, but this experience has completely undermined our confidence in their service.

Pria Hassan

7 months ago

Excellent customer service

Neil was very helpful when we visited the showroom, he was able to show and explain the various products. We received excellent customer service.

Noel

9 months ago

Marva at the Sydenham Howdens:

Marva at the Sydenham Howdens: I recently had the pleasure of being assisted by Marva at the Sydenham Howdens branch, and I cannot express enough how grateful I am for her outstanding service. From the moment I called her she knew who I and was genuinely interested in helping me find the right solution for my needs. I had a challenging situation trying to find the correct door for a unique door opening, but Marva went above and beyond to guide me through the process and providing me with options. She took the time to carefully assess my requirements, offered expert advice, and provided practical solutions that I hadn’t considered. Her knowledge and attention to detail were second to none, and she ensured that I left with a clear understanding of what steps to take next. It’s rare to come across someone who is so dedicated to customer service and willing to go the extra mile to help, but Marva exemplifies these qualities. She made what could have been a stressful and frustrating experience into a smooth and productive one. I truly appreciate her patience and expertise throughout the process. Thank you, Marva, people like you help the world go around a lot more smoothly! I highly recommend Howdens in Sydenham, and if you have the opportunity to be assisted by Marva, consider yourself in excellent hands. Eric – Shared Property Solutions Ltd

Eric

a year ago

Always helpful

Always helpful. Great service and if on the rare occasion, some thing on the order is missing or damaged- they rectify the issue immediately. Even to the extent personally delivered by management. Customers are always pleased with their kitchens which makes our live so much easier.

Mr Wright

a year ago

Great products great staff and support

The staff a the Howdens Sydenham branch are extremely helpful and have a great knowledge base on all the product ranges. The warehouse staff are super efficient and always happy to help.

Zak at Dwell

a year ago

Stock available good prices great staff…

Stock available good prices great staff well trained

STEVEN SOUTHGATE

a year ago

Howdens came out to see me 4 weeks ago

Howdens came out to see me 4 weeks ago. Despite phone calls they have still not sent my draft kitchen plan. They did tell my builder yesterday they sent it so if they have got my email address wrong they would have received a delivery failure message. They also l told the builder they would ring me, no one has. I am not happy with the service.

Christine

a year ago

mitre bond

Popped in to get mitre bond , Howdons are the cheapest by far , 3 for £12 compared to 1 for £11.92 for 1 in selcos !

martin raynsford

a year ago

Lovely experience with Howdens as…

Lovely experience with Howdens as always. Helpful staff.

MRS ALI

a year ago

We had an outstanding experience from…

We had an outstanding experience from start to finish! The rep took excellent care of us throughout the process. Despite needing to make a few changes and receiving an incorrect worktop initially, everything was handled smoothly and without any fuss. All units arrived on time and included all the necessary parts for assembly. The ready-assembled units were a lifesaver, making the assembly process incredibly easy. Highly recommend!

CANS UK LIMITED